Travel Insurance Reviews CSA Travel Protection Custom

The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers rated the CSA Travel Protection Custom plan
4.59 out of 5
6,489
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
CSA Travel Protection Custom
Sold as a "comprehensive policy", it is anything but. We had a complicated, multi-part trip to Africa, including a safari followed by a cruise. The cruise line went out of business two months before we left. CSA refused to cover this, even though the paperwork implies that it does: it excludes coverage for financial insolvency **if it happens within 14 days of the purchase of the policy.** Well, this happened three months after the purchase of the policy, and it wasn't covered. We ended up rebooking the second half of our trip, which required flight & hotel changes and many change fees. Guess what? This wasn't covered either. We bought this expensive policy because we wanted to be sure everything was covered. Never again!
scott b. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry to learn of the unfortunate event that occurred prior to your trip departure.

    Comprehensive plans are designed to cover as many risks as possible, but is very rare for any insurance plan to cover all possible risks. The CSA Travel Protection
    Custom plan is a Comprehensive plan which covers a wide range of perils and hazards. Financial Insolvency is not a covered event on this specific plan.

    We appreciate you using InsureMyTrip for your travel insurance needs. As a travel insurance comparison website, InsureMyTrip offers dozens of plans from different providers. In the future, please consider calling us prior to purchasing a plan so that we can assist you in selecting the most cost effective policy that covers as many of your primary concerns as possible. Our toll free telephone number is 800-487-4722. We look forward to assisting you in the future.
    May 08,2017
  • Deborah
    CSA Travel Protection
    Photo
    We’re sorry to hear about your negative experience and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. To further help ensure customer satisfaction, we also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Unfortunately, the plan you purchased does not include coverage for supplier financial insolvency under Trip Cancellation. If you have any additional questions or concerns, please reach out to us at the number or email provided above.
    May 09,2017
CSA Travel Protection Custom
This is the second time I've purchased trip insurance through CSA and while I've never needed to use it, I've felt more comfortable knowing I have coverage should it be needed. I like the fact I can customize the coverage for my needs and where I'm going to be traveling. I would not hesitate to purchase this protection again.
Elizabeth M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
Our bag was delayed by the airline for six days. The claim was processed quickly. There is a $200 limit on delayed baggage (less than what we had to buy!) but this is fairly standard for all plans.
Nina K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
CSA Travel Protection Custom
I love InsureMyTrip as it permits comparison of all components of travel insurance plans in one place. CSA often offers higher levels of coverage for similar or lower price than other companies, so I often choose CSA for my travel insurance. Although I did not need to file a claim for this most recent trip (thank goodness!), I have had to file a claim with CSA in the past, about 2.5 years ago. The claim process was seamless and my claim (trip cancellation) was covered without any hassles. Consequently, I do not hesitate to use CSA for my travel insurance needs.
Patricia S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
Did not need to use the insurance plan, fortunately. Would not travel without the comfort, and security, of an appropriate policy.
Sandra J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
We bought plan, but did not use it, not needed. But I would recommend it to and I will order the same plan next time.
Tatyana F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
Thank goodness we did not need to take advantage of the coverage the plan provided, but it was comforting to know they were there.
Robert Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
Of course, it's always a good thing when you don't need to utilize your insurance; but of course, that's what it's for. I found the online process easy to navigate and the information provided by the customer service rep very easy to understand. I always ensure our trips but have never had to use the insurance (knock on wood!) The true test is if and when I ever need to file a claim.
Harry M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
The policy provided the protection I required. I have purchased coverage from CSA for several trips. Thanks.
Frederick E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
I did lose my cell phone in Paris on the last day of the trip. I didn't discover the loss until we were at the airport waiting for our flight home. When I got home, I called to see if you would assist me in locating the phone. I was told you don't help people after the person returns home. That's bogus. I can't file a claim because it is one of the MANY excluded items.
Cynthia S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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