Travel Insurance Reviews CSA Travel Protection Custom

The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers rated the CSA Travel Protection Custom plan
4.59 out of 5
6,533
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
CSA Travel Protection Custom
Did not need to use the insurance plan, fortunately. Would not travel without the comfort, and security, of an appropriate policy.
Sandra J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
We bought plan, but did not use it, not needed. But I would recommend it to and I will order the same plan next time.
Tatyana F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
Thank goodness we did not need to take advantage of the coverage the plan provided, but it was comforting to know they were there.
Robert Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
Of course, it's always a good thing when you don't need to utilize your insurance; but of course, that's what it's for. I found the online process easy to navigate and the information provided by the customer service rep very easy to understand. I always ensure our trips but have never had to use the insurance (knock on wood!) The true test is if and when I ever need to file a claim.
Harry M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
The policy provided the protection I required. I have purchased coverage from CSA for several trips. Thanks.
Frederick E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
I did lose my cell phone in Paris on the last day of the trip. I didn't discover the loss until we were at the airport waiting for our flight home. When I got home, I called to see if you would assist me in locating the phone. I was told you don't help people after the person returns home. That's bogus. I can't file a claim because it is one of the MANY excluded items.
Cynthia S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
I did price comparison before purchasing and thought it was good value for the money. Fortunately I did not have to use it.
Robert W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
I left for my trip 4/4/17 but did not get my luggage until 4/8/17. Despite the inconvenience, the airline did not offer any kind of compensation. I called CSA to report that and was asked if I had bought any items that I needed during the period that my luggage was amiss. When I said no, I was simply told: "We are sorry for the inconvenience". What do you think about that?
Isabel C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that your baggage was delayed.

    Your policy does include Baggage Delay benefits. Receipts and documentation are required to
    support a claim. Unfortunately, travel insurance does not cover the inconvenience of having a Baggage Delay.

    Below is the coverage that you have on your CSA plan.

    'We will reimburse you, up to the amount shown in the Schedule, for the cost of reasonable additional clothing and personal articles purchased by you, if your Baggage is delayed for 24 hours or more during your Trip. We will
    reimburse you up to the amount shown in the Schedule for expenses incurred during your Trip to locate/track your
    delayed Baggage, and to retrieve your delayed Baggage or to have your delayed Baggage delivered to you. We
    will also reimburse you for the cost to launder your clothing during the time your Baggage is delayed.'

    If you have any additional questions or concerns, please contact our office at 800-487-4722 where a licensed representative would be happy to help you.
    Apr 24,2017
CSA Travel Protection Custom
Very prompt in processing the claim. I was truly impressed!
KIVANC A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
Hard to review when we didn't submit a claim, everything having worked out well during our trip.
Caryn H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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