Travel Insurance Reviews CSA Travel Protection Custom

The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers rated the CSA Travel Protection Custom plan
4.59 out of 5
6,497
ratings and reviews
98%
recommended
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Cruise
Filed claim
CSA Travel Protection Custom
CSA refused to grant the claim stating that I had medical pre-condition. The first symptoms of my sickness appeared just 2 weeks before planning trip and never before and the coverage was bought few months earlier. I received the money only after very complicated way of complains.
Terrible handling.
Piotr T. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    Although it is unfortunate that you had difficulties in settling this claim, we are pleased to hear that the CSA Travel Protection has reimbursed you for your medical expenses.

    For the benefit of your fellow travelers, CSA defines a PRE-EXISTING CONDITION as a "Sickness or Injury during the 180-day period immediately prior to your effective date for which you or your Traveling Companion:
    (1) received, or received a recommendation for, a diagnostic test, examination, or medical treatment; or
    (2) took or received a prescription for drugs or medicine. Item 2 of this definition does not apply to a condition which is treated or controlled solely through the taking of prescription drugs or medicine and remains treated or controlled without any adjustment or change in the required prescription throughout the 180-day period before coverage is effective under this Policy."
    Please also note that the CSA Custom plan does not offer a waiver of that preexisting conditions exclusion.
    Apr 28,2017
  • Deborah
    CSA Travel Protection
    Photo
    We’re sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We want our customers to choose the correct plan to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. To further ensure customer satisfaction, we also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. While some of our plans are able to provide coverage for losses resulting from pre-existing medical conditions if certain requirements are met, the plan you purchased is typically unable to provide coverage for such losses. If you have any additional questions or concerns, please reach out to us at the number or email provided above.
    May 01,2017
The trip included a
cruise
CSA Travel Protection Custom
I thought the price was high, but your were the cheapest. I think with the few claims as you have your rates could be lower.
ROBERT C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
CSA gives me assurance both when I have a seamless as-planned trip and most importantly, when things go wrong. On this trip we had a seamless experience, but on two previous trips when luggage was lost, items were stolen and when my husband broke his leg, CSA stood by us and covered us with timely, respectful service. I am very loyal to this company for travel insurance.
Janice S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
While we were in Spain, my husband's wallet was stolen and immediately someone began using the credit cards. Along with notifying the credit card companies, I called CSA to see if there was anything further I should do. The woman who took my call didn't seem to know and transferred me to what turned out to be the main menu. I gave up. It seems that CSA is not particularly helpful in this situation and that I could handle it myself.
Susan L. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
I did not have to file a claim. The policy gave me peace of mind knowing if something unexpected happened I would be protected.
Lee G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
since we have not used any claim, don't know how well it handles, however, pricewise, it is affordable for us.
john nhon t. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
thankfully didn't have to use it.
Thomas M. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
I got the exact same plan for the exact same trip as the person I was traveling with, and paid more than a hundred more than they did.
Ellen P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Since Comprehensive policy premiums are calculated based on trip cost, age of traveler and length of trip, it is possible for travel companions to see differences in their policy premiums. However, you did purchase a reliable and competitively priced plan for your trip regardless of the difference in premium.
    Apr 18,2017
  • Deborah
    CSA Travel Protection
    Photo
    We’re sorry that we didn’t meet your expectations. The pricing of our plans varies depending upon a variety of different factors, including your trip cost, age and when you purchase your plan. Please reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions or concerns.
    Apr 19,2017
The trip included a
cruise
CSA Travel Protection Custom
Not much to say, we did not have any issues so no actual coverage tests existed.
Michael B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
Since, happily, we didn't need to file a claim, there really isn't anything useful to report.
Janice S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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