Travel Insurance Reviews CSA Travel Protection Custom

The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers who have and visited Alaska rated the CSA Travel Protection Custom plan
4.49 out of 5
87
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
CSA Travel Protection Custom
CSA provides excellent coverage for travel insurance protection. We filed a small claim for medical assistance received onboard our cruise. It was reviewed and paid promptly.
Mary C. would recommend this plan to a friend or relative.
7 of 7 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
For the price, it offered 95% of what we wanted. We were willing to take the gamble on the 5% chance that we wouldn't need it, and fortunately, we didn't. It was easy to read and understand; easy to purchase, and their follow up with the paper work was prompt.
Betty M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
Like all insurance products, you hope you wasted your money and we did. Nevertheless, our trip was expensive and complicated with lots of opportunity for things to go wrong. To NOT buy trip insurance would have been foolish. Since the cost of trip insurance is age-related, insurance for us is becoming relatively expensive. Eventually, it will become prohibitively so.
We were pleased with how smoothly and quickly the purchase process proceeded. There was a lot of communication and we were given phone numbers beyond the insurance carrier's in case we had problems during the trip. Very reassuring.
John W. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
While we did not make a claim on our policy, I believe that this policy offered the coverage that was most important to us: trip cancellation and interruption. Of note, one person in our group did have their baggage lost and, luckily, had trip insurance to assist them.
Charles H. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
Since I didn't have to use the plan for an insurance claim, I can't give it any credit for being a great plan. Fortunately I didn't have to use it, but felt comfortable that I had some coverage.
Diane T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
I have to say that I am glad I bought trip insurance from CSA Travel Protection as our planned trip along the Aleutian Islands was canceled by the Alaska Marine Ferry. In fact, several sailings were canceled because the ship, the Tustumena, had several unforeseen repair delays while in dry dock for scheduled maintenance. But I also have to say that I am disappointed in CSA Travel Protection as they at first rejected my claim for our trip cancellation. CSA claimed “scheduled maintenance” was not an unforeseen event and therefore not a covered event. Thus they could not reimburse me for our nonrefundable airline tickets. A covered event had to be a “mechanical breakdown” (unforeseen). Though there was no ship for us to sail on, it was my problem and not theirs. I had to contact the Alaska Marine Ferry to confirm to CSA that the several delays were due to unforeseen repairs and not just routine maintenance. Thus with it affirmed that the delays were of a “mechanical breakdown” nature, CSA then approved my claim. I would have thought this would have been a logical conclusion to explain why the sailing cancellations happened. The Alaska Marine Ferry would not have sold passage if the repair delays were “foreseen.” CSA Travel Protection did “come through” and paid my claim but, it left me rather disappointed with CSA’s first response.
kendall j. would not recommend this plan to a friend or relative.
17 of 17 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
CSA Travel Protection Custom
The purchasing process was easy and the plan was reasonably priced. Claims is where the insurer decides if the cost was worthwhile and since I did not have to make a claim, I can only hope the company would have done as it claimed! For an expensive trip, with NONREFUNDABLE charges, it seems wise to have insurance.
Robert S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
I like the coverage. A few years ago, you covered a hotel stay when our flight was delayed - causing us to miss our connection. However, on this trip, my suitcase was lost at the disembarkation terminal. Holland America didn't find it for a week. (Turns out it got put back on the ship.) I thought I was going to have to file a claim. I thought I'd be in good shape because I had a list of things in my suitcase. But the form asks for brand, purchase place and price. Who has that information? I knew my favorite jeans were in the bag; but had no idea when or where I bought them, how much I paid or even what brand they were.

I'm sure glad they found the bag, because it sounds like I'd have had a hard time making a claim.
William D. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Mike
    Photo
    Thank you for your feedback and review. Regarding baggage claims, we recommend taking a picture or two of your bags (open of course) and their contents and emailing those photos to yourself before you travel just in case you need to file a claim. As you can imagine, it can be difficult to recall every item in your luggage.
    Jul 18,2013
The trip included a
cruise
tour
CSA Travel Protection Custom
Did not have to use the policy but my wife became ill a week after our trip. It was well worth the cost for the peace of mind it provided us.
Donald E. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
It would have been nice if coverage was extended to include cancellation for the illness or death of an extended family member. This was an issue I faced and I decided to take the trip.
James B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Mike
    Photo
    Thank you for your review and suggestion. Cancel For Any Reason is available on certain package policies which would allow you to cancel should an extended family member fall ill etc. It is a time sensitive benefit, so it is necessary to purchase a policy within 10-21 days of your first trip payment/down payment. There are other qualifiers that must be met, so please contact us should you need Cancel For Any Reason on your next policy.
    Jul 05,2013
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