Travel Insurance Reviews CSA Travel Protection Custom

The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers rated the CSA Travel Protection Custom plan
4.59 out of 5
6,191
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
CSA Travel Protection Custom
My trip went smoothly and didn't have to claim for anything. It's good to have assurance that I have people to turn to if any unexpected eventuality arises. The peace of mind alone is worthy enough for a small price of getting it.
Alexis D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
Thankfully we didn't need to file a claim but it was good to know we had coverage at a reasonable price.
Lauri P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
We were not dissatisfied with the plan nor were we satisfied. Not possible to assign a rating to satisfaction as we did not have to use the service. The cost seems relatively high and I do wish there was a clause for "pet issues" So we do not have to determine whether to leave a dying pet or lose a large amount of money. Thank you for asking.
Sherry R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Deborah Celizic
    CSA Travel Protection
    Photo
    Thank you for sharing your feedback. We’re sorry that we didn’t meet your expectations. The pricing of our plans varies depending upon the cost of your trip. While our current plans are generally unable to provide coverage due to an unforeseen sickness, injury or death of a pet, we’re researching this event for future product development. Please feel free to reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions or concerns.
    Nov 01,2016
The trip included a
tour
CSA Travel Protection Custom
Have used your services before and find your reps to be helpful and concerned about my needs.
Ronald C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
There was very prompt response, very good work with our claim. We got all requested money back very quickly. Claim Department representative Devon Love did excellent job.
Gregory C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
I always use CSA for travel insurance. Their rates are reasonable, coverage is very good, but what is most important should you have to file a claim they ALWAYS pay and pay promptly.
Cynthia W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
Worst company for travel insurance as they denied my legitimate trip interruption. Dont bother waste you money buying insurance from them make sure u understand properly before u waste your good money some of these companies sell insurance u will find out when u make a claim u get ZERO.They will never tell the truth till u make a claim my flight was delayed over 18 hours i had buy new tickets to catch my cruise i was told to make a claim after my return made the claim collected ZERO.Huge disappointment.They lie and collect money from u selling bad products.very difficult know and understand these plans unless you are lawyer and be able to take them to the court spending more mone they will have better lawyers than the one u can afford they know that.They cheat people.
HOSAHALLY N. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Deborah Celizic
    CSA Travel Protection
    Photo
    We’re sorry to hear your trip was delayed and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions they may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased can provide coverage for a variety of different expenses if your flight is delayed. Our Travel Delay coverage can provide reimbursement for certain out-of-pocket expenses you might incur while delayed for six hours or more, such as lodging, meals and local transportation. However, in order for our Trip Interruption coverage to provide reimbursement for unused, prepaid non-refundable expenses your flight delay must result from either adverse weather, mechanical breakdown of the aircraft, or an organized labor strike. Trip Interruption cannot typically provide reimbursement for airport security scares. If you have any additional questions or concerns, please reach out to us at the number or email provided above.
    Nov 21,2016
The trip included a
tour
CSA Travel Protection Custom
This seems like a totally unfair response to our claim. The flight we were scheduled to fly on to the Pribilof Islands either had a pilot not show up or he showed up under the influence and therefore the "operational shortage." It was a three-and-half hour flight across the ocean. How could that be accomplished without a pilot?
We will never use your insurance again nor will we recommend it to others. This is the only claim we have ever made for travel insurance.
We were asking for only $500. which was our non-refundable deposit. We paid you $602.90 for the policy which was of no use whatsoever.
Thank you.
Robert B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Deborah Celizic
    CSA Travel Protection
    Photo
    We’re sorry to hear your trip was cancelled and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions they may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased can provide coverage if your flight is cancelled as a result of a mechanical breakdown of the aircraft, adverse weather, or an organized labor strike. Unfortunately the reasons you mention in your review are not considered mechanical breakdowns or organized strikes. If you have any additional questions or concerns, please reach out to us at the number or email provided above.
    Dec 25,2016
CSA Travel Protection Custom
Price was comparable. Easy to fill out request on line. Fortunately, I did not have reason to claim any losses or trip cancellation. Just having peace of mind.
Anna M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
Fortunately, I didn't have to use my policy, but I was satisfied with the coverage and price. I intend to use CSA Travel Protection Custom plan on my next vacation.
Gloria L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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