Travel Insurance Reviews CSA Travel Protection Custom

The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers rated the CSA Travel Protection Custom plan
4.59 out of 5
5,867
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
tour
CSA Travel Protection Custom
Never used it, thank goodness, so I can't speak to how a claim would have been handled. The price was comparable to other plans, slightly less for similar coverage. The company has been around a long time with a good reputation. That's what sold me on purchasing it.
Nancy L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
I'm always happy with my travel insurance purchase. I've never had a need to file a claim, but it provides such peace of mind knowing it is there if I need it.
Mary B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
I recommend travel insurance. This claim was regarding a flight delay resulting in 1 1/2 day of missed tour. CSA at least prorated a benefit. More than my traveling partner received from another insuremytrip supplier.
Carol D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
I am extremely satisfied with the way my claim was processed. Everything was taken care if in a prompt, courteous manner and I have already given CSA Travel Protection information to several friends and family members. Thank you so much.
Tom and Ellen Roby
Thomas R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
CSA Travel Protection Custom
Plan seemed good, but you never know unless you have claim.
eric s. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
My friend had to see a doctor while on-board ship. When she contacted CSA in this regard, they walked her through what was needed for reimbursement. After complying with needed documents, she received a check in the mail the following week after they received her claim. We are most satisfied with the professionalism and speed of payment.
Judith L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
This plan was easy to understand and supplied all that I needed. No problems whatsoever.
Donna C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
How can I review this plan fairly when (fortunately) I had no occasion to make a claim? It covered (I think) the risks that I needed protection from. But the real test would have been whether I DID need some portion of the coverage and thus had to make a claim. So my review is based solely on the scope of (apparent) coverage and my totally subjective judgment of the cost.
Neal J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
Never used the plan...But we were glad to have the backup.
david M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
I was supposed to go to Istanbul and Greece the day the attack happened on the Ataturk Airport. After landing in Germany and being directed back home, I thought I would get my money back from CSA. However they refused to reimburse me for the airfare (because I used the ticket). I don't understand the virtue of buying a policy that doesn't cover your airfare unless you don't use it. Isn't the point of buying trip insurance to cover you for unforeseen circumstances? Now I get to start saving for my trip all over again.
Johnathan C. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    Thank you for your feedback on the policy. CSA Travel Protection has issued the following reply:

    "We’re sorry to hear that your vacation was interrupted. We’ve reviewed your claim and a member of our team has reached out to you to explain why your claim wasn’t payable. Although the terrorist act was a covered event, we cannot reimburse for the flight once a traveler has departed. Trip Interruption does not cover used airfare; however, it does cover the unused arrangements you included on your claim. We aim to ensure our customers understand the coverage details of our plans and strongly recommend they review a sample Description of Coverage/Insurance Policy that is provided at purchase. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Thank you."
    Aug 09,2016
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