Travel Insurance Reviews CSA Travel Protection Custom Luxe

Of the two plans offered by CSA, Custom Luxe offers the highest limits of coverage and builds off of the coverages offered in the Custom plan. On top of the coverages from the Custom plan, Custom Luxe offers coverage for financial default, a pre-existing conditions waiver, and optional Cancel for Any Reason coverage.

To learn more, see the CSA Travel Protection Custom Luxe product page.

Customers rated the CSA Travel Protection Custom Luxe plan
4.55 out of 5
1,381
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
CSA Travel Protection Custom Luxe
I have purchased the CSA plan a total of 3 times for various trips. We have not had to file a claim yet but I felt very secure knowing we had the travel insurance
Melanie R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom Luxe
great insurance ++ i recommend CSA to every traveler
Nissim A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom Luxe
No need to file a claim, though the luggage was arriving late by 5 hours.
Karl A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom Luxe
The plan provides peace of mine and was easy to purchase and price competitive.
Lawrence W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom Luxe
My wife required hospitalization and medical repatriation from the Caribbean. The service provided to arrange transportation home was first rate and they were in contact with us daily until we arrived home.
A significant part of the cost incurred is on a reimbursement basis (the hospital required upfront payment for all medical expenses) and I've just begun the process to be reimbursed for that, so I can't yet comment on the speed and completeness of the reimbursement.
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After many months we finally have received all payments due from CSA. The problem didn't lie with CSA but with my wife's primary health insurer. The travel insurance is secondary so we had to submit claims through her health insurance and receive EOBs showing what the primary insurance paid before CSA would reimburse for the rest of the expenses. The primary insurer asked for additional documentation about a month after receiving the claim and then apparently misplaced my response for several months until I called to ask what was going on. The person I spoke to found the paperwork quickly and did whatever was needed to process the claim. When I finally had all the payment from the primary insurer I submitted the EOBs to CSA and they quickly and completely paid what my wife's medical insurance didn't cover.

There was one element of the claims experience where I wasn't completely satisfied with CSA's resolution of the claim. We were on a cruise when my wife got sick and we had to leave the ship at that time. The stated Trip Interruption coverage said they would reimburse either to get me home or to rejoin the originally scheduled trip (my wife's medical evacuation was paid up front by CSA). Since most of our luggage was still on the ship and our car was at the port in New York City, I met the ship when it arrived in New York to retrieve the luggage and car. CSA wouldn't reimburse my train ticket to New York since I had gone home (with my wife) to Pennsylvania before heading to New York. They claimed my trip ended at that point even though I had to meet the ship in New York (had to continue my trip from that point) in order to retrieve my luggage and car. In the grand scheme the amount involved wasn't large ($130 or so) so after the claims agent's supervisor reiterated their rejection of that part of the claim I didn't pursue the matter further.

But overall I was satisfied with the resolution of the other elements of the claim and the speed with which it was completed. I've purchased the same policy for our upcoming trip this holiday season.
Peter H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
CSA Travel Protection Custom Luxe
Did not need to make a claim so have little to comment on.
Margaret E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom Luxe
Your travel protection gives my wife peace of mind and makes me also feel more comfortable should something go wrong - we have used you many many times and to date you have made many $$$ off us and we have been lucky.
james f. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom Luxe
I didn't need to file a claim. Had to have for the tour I was on. However, the coverage and price seemed reasonable.
Paula P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom Luxe
Fortunately we did not need to file a claim, so do not know how well we would have been protected.
Jourik P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom Luxe
First time I have purchased this type of insurance...and fortunately I did not have to use it.... But good to know that should I need it in the future...it is available.
Frank L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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