Travel Insurance Reviews CSA Travel Protection Custom Luxe

Of the two plans offered by CSA, Custom Luxe offers the highest limits of coverage and builds off of the coverages offered in the Custom plan. On top of the coverages from the Custom plan, Custom Luxe offers coverage for financial default, a pre-existing conditions waiver, and optional Cancel for Any Reason coverage.

To learn more, see the CSA Travel Protection Custom Luxe product page.

Customers who have rated the CSA Travel Protection Custom Luxe plan
4.57 out of 5
514
ratings and reviews
97%
recommended
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Cruise
Filed claim
CSA Travel Protection Custom Luxe
yes based on having to submit a claim previously and they were responsive
Jacqueline R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom Luxe
Very pleased with the price for this policy for my 83 year old mother. There were many other policies out there either much more expensive or not providing the coverage she needed for pre-existing conditions. We felt safe and really enjoyed our trip knowing that CSA had our back. I had read other good reviews and am please with our purchase. Would use them again when insuring a trip.
Alice I. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
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Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom Luxe
Your plans stand out above the rest so I always use your insurance now. Very happy with the potential of what you offer however I have never had a claim so I can't give feedback on customer service. I hope its good if I ever need to make a claim.
Samuel D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom Luxe
I learned during this trip's insurance purpose that these plans are less useful for the non-medical aspects of a trip. It became clear to me that these plans are targeted more to folks that pay all costs and have no option of receiving a refund ONLY as of the day prior to your trip's departure.

For example, on our most recent 23 day trip one of our B&Bs would not give refunds after we were only four days into our trip and most other B&Bs would not give refunds only a few days prior to our first night's stay. According the person we spoke to at Insuremytrip there were no CSA or other companys' policies that would cover that situation since it was still refundable as of the day we left for our trip. So if we would have had to return home suddenly after five days into our trip, we would have lost the money for the B&B that needed 3 weeks notice for a full refund. In addition if both of us on this policy would have been incapacitated and unable to cancel all the other B&Bs that had better refund policies (say 2 or 3 days before our stay at them), we would still have to pay those B&Bs.

SO BE FOREWARNED: CSA and other companies will NOT pay unless it was prepaid and non-refundable the day before leaving on your trip. Perhaps the chances of this happening are low but it makes it more difficult to determine the amount of insurance to purchase...I had to file an amendment several times as I further planned the B&Bs for our trip. The travel part of the insurance seems to cater to the fully up front funded vacation via a third party. Wouldn't they have formulas to determine that risk an just fully cover all costs if something should happen during the trip?

That said the medical part of the policy is worth it. We didn't use it during this trip but we had to during a previous trip and were very satisfied.
Stephen S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom Luxe
Good plan.Thanks.
Joseph K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom Luxe
Good communication and answers to my questions about the plan. Very good combination of features (at least on paper -- didn't have a claim). The $50K rental car damage insurance is very good: saves you from buying expensive daily coverage from the rental company (or risking paying loss-of-use rental fees till car is repaired, which aren't covered by normal car insurance); it's also primary, so your own car insurance wouldn't go up for a claim. There's also the add-on option of Cancel-trip-for-any-reason, which not many plans offer; and option not to consider pre-existing conditions if you buy the plan early (check the details). In short, very good combination of coverages for a reasonable price.
Ilya S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom Luxe
This is the 5th time I've bought travel insurance w/CSA since 2012. One time I had a bad fall, another I got sick in India. Both claims were handled quickly andpaid in full, and the claims process was straightforward. I've recommended CSA to friends before and will definitely continue to recommend them. I even set one friend straight who thought travel insurance was a scam! I've bought travel insurance w/other companies and only ever filed a claim w/CSA, but I'm sticking w/just CSA going fwd. They're the best!
Virginia W. would recommend this plan to a friend or relative.
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Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom Luxe
Good price. Good coverage options. Didn't need to use it so can't comment on how well claims are handled.
Alice Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom Luxe
take long to process, I send claims 4 weeks ago and only now I get some respond
Galina S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
CSA Travel Protection Custom Luxe
I didn't have to use my insurance
Thanks
Ronald A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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