Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.58 out of 5
9,400
ratings and reviews
98%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
I’m just happy our trip went well & didn’t need to use the insurance. Thank you
Sandra S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Custom
I could only recommend the plan based on the fair price paid. Being that I was fortunate enough not to have the need to file a claim I cannot comment on any further issues. I will say the description of benefits was well described in the plan and can only hope that the company provides what it claims without any fine print issues, which normally negate claims afterwards.
Robert D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Custom Luxe
While we didn't need to put in a claim, the rates and items covered were reasonable. Will use them again on our next trip.
DANIEL O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
I can't verify how good the service was if I had to use it but under the circumstances I was traveling with peace of mind that they were there and I saw their offices while I was in Europe if I actually needed them! I would use their services again!
Garrett E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Custom
Did not have to use the coverage, thank goodness, but was glad we had it. Gave us a sense of security.
Julia B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
The insurance plan gave us peace of mind if we needed any assistance. Thankfully, everything went well.
Ronald C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Premium
We had to cancel our trip to Hawaii due to medical issues, after purchasing non-refundable resort and air costs.

Thankfully, both the resort and Delta happily rescheduled our trip to later this year with no penalty; when we contacted Genrali to move our trip insurance to the new date, we were informed the price would now be $600, twice the original cost.

Customer service gave us the option to cancel the trip insurance through a process they call "exceptions," in which they will refund the original cost if provided evidence that the trip had been rescheduled with no penalties. I sent all documentation, including emails from the resort and changed plane reservations that clearly showed no penalty fee charged. Not good enough for Generali.

I guess I should have just filed a claim for the $5,000 trip cost, instead of trying to be the "good guy" and change the reservations to a time when we can travel. This is why we can't have nice things.

Live and learn. Would never buy trip insurance through this company again.
Jill G. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Mercifully I did not have to use the plan but I felt comfortable with the coverage if it was needed
James M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Custom Luxe
Trip insurance, like most insurance, is philosophical. We had a bit invested in our trip and knew that cancellation would cost us everything we had spent. Any time we spend over a certain amount we can't afford to lose, we add insurance. We don't want to cancel a trip and not be able to afford rescheduling it. It is worth the extra cost for us.
Susan T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Custom
FORTUNATELTY, we had no need to file a claim. Our trip with Odysseys Unlimited went flawlessly.
I'll most likely use "insure" on our next trip, just for the piece of mind.
Karl B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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