Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Canada rated Generali Global Assistance
4.61 out of 5
250
ratings and reviews
98%
recommended
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Showing
Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Preferred
As hoped, we had no need to use the plan! However, customer service prior to the trip was amazing! My questions were answered quickly and accurately. Even when I made a mistake filling out the form, that mistake was corrected effortlessly within 24 hours! Will definitely keep this company's name and will share with anyone I know who is needing trip insurance!!
Kathryn W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
It is unclear to me why travel insurance has to be so expensive. It would be helpful for you to explain this on your website
Errett S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Generali Global Assistance, as do most companies, calculates your Comprehensive premium based on age of traveler, cost of trip and length of trip. In general, you should expect a plan will cost anywhere from 4%-10% of your total pre-paid, nonrefundable trip cost. For example, if you purchased a trip with a total cost of 5000 USD, travel insurance policies available to you will likely range in price from 200-500 USD, depending on variables.

    Please feel free to call us at 800-487-4722 if you wish our assistance in quoting and purchasing a policy.
    Aug 14,2018
Generali Global Assistance Standard
This plan provides a safety net and peace of mind for an enjoyable trip.
Lily S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Custom
It is comforting to know everything is in place should one need it.
Joseph H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Have used Generali Global Assistance Standard (formerly CSA) on all trips during the past 5 years and always recommend them to friends. On one trip we were delayed and filing a claim was easy.
Michael R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Premium
Felt at ease on the trip knowing we were covered. Cannot review the insurance since all went well and we had no issues or claims. Peace of mind is what I purchased.
Maurice H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
It’s difficult to review an insurance plan’s value if you have not needed to actually use it! However, thankful that i did not use the insurance but would not consider planning a trip without it.
Jonathan S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
the plan gave me peace of mind even though I didn't have to use it
Steven S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
The CSA Protection Plan is the best and less expensive we have found for our tours/trips . The ones offered by Travel agencies and cruise lines are expensive for the same amount of coverage . Do your homework and save your hard earned money before you travel. Retired and loving it!
Walter P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
I cancelled the trip months ago but too late to get a refund so I wasted my money. Plan should allow for a refund when trip is cancelled months ahead.
Richard K. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing feedback on this plan.

    We are sorry to learn your trip was canceled. Most of our providers have a strict review period in which a policy may be canceled and fully refunded. The CSA Custom policy has a 10 day review period from purchase where they would issue this refund.

    Once you are outside your review period, and a refund is not available, we are able to request that your policy is transferred to a new trip. If you receive a full refund of your trip, and you have not filed any claims against your policy, we are more than happy in assisting you with this request.

    Please feel free to contact us with any questions or concerns. We are available 7 days a week at 1-800-487-4722.
    Oct 13,2017
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