Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Canada rated Generali Global Assistance
4.61 out of 5
273
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Standard
Nothing to really say, since there was no claim. Thank goodness!
Frederick G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Unfortunately, I had to cancel the trip. My claim was processed in a timely manner. I got excellent support from Generali's the agent for filing my claim. I do recommend Generali travel insurance.
Christina M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
I was glad to have it for peace of mind. I was even happier not to have to use it!
Martha S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Preferred
Glad we did not need to use the plan.
James H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
I bought this insurance in case I was not allowed into Canada, when I talked to the sales person they, told me that if I wanted to cancel for any reason I had to cancel two days before departure... that, in no way would help me if I was not allowed into Canada....... so it really isn't a cancel for any reason policy.
William B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for your review.

    This Generali Standard plan does not include Cancel for Any Reason. Although there were many plans that offered that option, you were not eligible since you purchased the policy more than 21 days after your initial trip payment.

    Cancel for Any Reason truly allows you to cancel your trip for any reason that is not covered by the policy. However, there are 3 conditions that must be met to purchase a Cancel For Any Reason Rider:

    Purchase the policy within 14-21 days of your Initial Trip Payment; Insure ALL prepaid and non-refundable travel expenses prior to departure; and Cancel your trip more than 48 hours or 2 days prior to departure date.
    Sep 11,2018
The trip included a
cruise
Generali Global Assistance Standard
Did not have to use plan thank goodness. Provided comfort knowing we did have some coverage in case of accident or sickness.
Sharon G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
Give me a peace of mind during trael outside of USA .. Thank you .
Lee L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Clark Howard recommends you insure your major trips, and this trip was certainly in that category. Other travel insurance companies were significantly more expensive, and we were happy to find Generali. These things are expensive, but so was the trip, and therefore, we felt it was a good purchase. Good customer service the day we called to purchase. Good "What to do if you need us" kind of follow up by company prior to our trip so we were well prepared before we left if we needed them. We are grateful the trip went as planned and we didn't need to call! Recommended.
John P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
Fortunately, I didn't need to use the plan's benefits so I don't know how efficient the claims process would be.
Sara M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
As hoped, we had no need to use the plan! However, customer service prior to the trip was amazing! My questions were answered quickly and accurately. Even when I made a mistake filling out the form, that mistake was corrected effortlessly within 24 hours! Will definitely keep this company's name and will share with anyone I know who is needing trip insurance!!
Kathryn W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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