Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Canada rated Generali Global Assistance
4.60 out of 5
233
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Custom
It’s difficult to review an insurance plan’s value if you have not needed to actually use it! However, thankful that i did not use the insurance but would not consider planning a trip without it.
Jonathan S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
the plan gave me peace of mind even though I didn't have to use it
Steven S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
The CSA Protection Plan is the best and less expensive we have found for our tours/trips . The ones offered by Travel agencies and cruise lines are expensive for the same amount of coverage . Do your homework and save your hard earned money before you travel. Retired and loving it!
Walter P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
I cancelled the trip months ago but too late to get a refund so I wasted my money. Plan should allow for a refund when trip is cancelled months ahead.
Richard K. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Kyle
    Photo
    Thank you for providing feedback on this plan.

    We are sorry to learn your trip was canceled. Most of our providers have a strict review period in which a policy may be canceled and fully refunded. The CSA Custom policy has a 10 day review period from purchase where they would issue this refund.

    Once you are outside your review period, and a refund is not available, we are able to request that your policy is transferred to a new trip. If you receive a full refund of your trip, and you have not filed any claims against your policy, we are more than happy in assisting you with this request.

    Please feel free to contact us with any questions or concerns. We are available 7 days a week at 1-800-487-4722.
    Oct 13,2017
Generali Global Assistance Standard
Dissatisfaction comes from high price.
Ted W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you very much for your comment. Policy costs are a common customer complaint so it is important to keep in mind that policy premiums are based on the age of the travelers, trip cost per person and length of trip. Please feel free to call us for assistance if you would like our help in selecting a policy.
    Oct 06,2017
The trip included a
tour
Generali Global Assistance Standard
Did not have to use it this time, but nice to have the peace of mind by having it.
Michael Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
We had an absolutely PERFECT Carnival Cruise to New England/Canada with Caribbean-like weather (Sept 9 - 16). The only bad experience we had was waiting on Super Shuttle for 3 hours in New York to take us to LaGuardia airport. Since we did not file any claims with your company, I cannot give an opinion on how your company pays on claims. Had a wonderful trip!
Beryl W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
We once again did not have to file a claim, however, it gives us great peace of mind, knowing that we are covered should we require medical attention.
We hope to never have to use the Travel Protection Plan, but we will never travel outside our protected zone (the USA) without it.
The premium is a small price to pay for the peace of mind it gives us.
Hank V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Did not need to file a claim.
Patricia B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
We have always purchased insurance for our cruises but thankfully have never had to file a claim. We usually purchase a plan through Insure My Trip but do not always choose the same company. This was the first time we have ever had to file a claim and although it was just for a change fee for the airlines and a co-pay for a prescription, it was promptly handled by CSA and we received all funds that we requested. I can recommend this plan based upon this experience.
Susan B. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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