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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Costa Rica rated Generali Global Assistance
4.65 out of 5
157
ratings and reviews
98%
recommended
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Cruise
Filed claim
Generali Global Assistance Preferred
Did not need it but glad I had it!
Christina O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Always better to have and not need then to need and not have.
Mary N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I almost had to submit a claim, but my lost item was found and returned to me by Gate 1 Travel.
Kathleen R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
One of the people on our trip needed to leave early because of a death in the family. We submitted a claim and once we emailed the documents needed, a check was issued. Everything went very smoothly and the claim process was easy. I would highly recommend this policy.
Scott T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I bought flight delay insurance, because when I purchased my ticket, our President had shut down the government, reopened it, and was threatening to shut it down again - this would have possibly, again, shut down the Air Controllers, TSA, and, thus, air flights. So, I wound up buying this. Didn't need it. But was happier having it. Found the service in 2016, when I insured a very expensive trip, and was reimbursed in full when my husband was diagnosed with ALS. It's worth the cost. Good company. Good service. Dependable. Lots of options.
Karen B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your review. We are pleased to hear that Generali Global Assistance reimbursed you for the prepaid non-refundable travel expenses for your 2016 trip to Alaska.

    Please keep in mind that in order to be reimbursed under Trip Cancellation, Trip Interruption or Travel Delay under a comprehensive plan, it must be due to a covered reason or meet the definition of hazard as listed in your policy. None of the policies listed on our website including your Generali plan would reimburse you if your trip canceled, interrupted or delayed your trip due to a threatened governmental shutdown. Coverage would have only been available with Generali's Premium plan under the optional Cancel for Any Reason rider.

    "TRIP CANCELLATION FOR ANY REASON BENEFIT

    If you purchased this optional coverage, we will reimburse you for a percentage of the prepaid, forfeited, nonrefundable Payments for your Trip, if you and all other Insured traveling with you cancel the Trip for any reason, provided:

    1. your payment for this coverage is received within 24 hours of the date your initial deposit for your Trip is received; and

    2. you are not disabled from travel at the time you pay your premium; and

    3. you have insured 100% of all arrangements booked through the travel supplier from whom you purchased this plan that are subject to cancellation penalties or restrictions; and

    4. the Trip cost per person is no more than 10,000 USD, and the Trip cost per reservation is no more than 20,000 USD; and

    5. you cancel your Trip 48 hours or more Prior to your Scheduled Departure Date.

    Limitations Please be advised this benefit is not available unless all Insured under your coverage cancel the Trip."

    Please feel free to call us at 888-733-6183 if you have any questions.
    Mar 26,2019
Generali Global Assistance Standard
Glad we didn't need it. Was a comfort to have it.
John M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I Assume the coverage was sufficient. Since no claims were filed, I do not know if the services were good or not. We have another trip in the near future and just hope this will be as effective.
John P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
We never needed to use the insurance. But glad to have it.
Katherine W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I liked that I could insure only the part of my trip that needed insurance.
Suzanne R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I was extremely impressed with the agent who took my call, her suggestions, friendliness, and not complaining I waited until 5 days before trip departure to book. I have included Insure My Trip in my Travel Insurance-What You Need to Know about Travel Insurance book which I recently added in email format on Kindle and Amazon.com. I am still trying to make some technical changes on the book information pages such as Table of Contents because when entered they became out of format, but should be completed by this weekend.
Gerald Ralph F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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