Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Croatia rated Generali Global Assistance
4.56 out of 5
65
ratings and reviews
100%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Custom
FORTUNATELTY, we had no need to file a claim. Our trip with Odysseys Unlimited went flawlessly.
I'll most likely use "insure" on our next trip, just for the piece of mind.
Karl B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Fortunately didn't need it (almost did- delayed luggage), but nice knowing it was available. Was on a tour, and the company's offered coverage cost 2X for the same coverage! Have used them for many trips and will continue to.
Anna C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
This plan provides good coverage at a reasonable price.
Robert K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Reasonably priced compared to plans offered by cruise line. Efficient, easy to follow on line instructions.
Patsy C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Made this purchase with the hope that it wouldn't be needed. Thankfully, we were blessed with not needing to use our trip insurance!
Bruce Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
I do not know how to review this plan since I didn't have to file a claim.
Jane J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I have used the company many times and it is very good coverage
Panchali D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
We were not dissatisfied with the plan nor were we satisfied. Not possible to assign a rating to satisfaction as we did not have to use the service. The cost seems relatively high and I do wish there was a clause for "pet issues" So we do not have to determine whether to leave a dying pet or lose a large amount of money. Thank you for asking.
Sherry R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Deborah
    Generali Global Assistance
    Photo
    Thank you for sharing your feedback. We’re sorry that we didn’t meet your expectations. The pricing of our plans varies depending upon the cost of your trip. While our current plans are generally unable to provide coverage due to an unforeseen sickness, injury or death of a pet, we’re researching this event for future product development. Please feel free to reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions or concerns.
    Nov 01,2016
The trip included a
tour
Generali Global Assistance Standard
I think it is meaningless to write an insurance review if you haven't filed a claim. My trip went well, no claim was filed, so do not really know how good this insurance was.
Paul K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
The claims representative was Outstanding. I liked your plan that we purchased. I did not read it in detail as to coverage and exclusions. I was not aware that different air fare is not covered due to interruption of a trip due to injury. For example we flew to Croatia using Economy fare. Because of severe injury to my wife's shoulder, we flew back to US using Business class as she had to lay flat. We got reimbursed for the Economy value fare-almost $3,000 vs almost $8,000.

I still liked your policy and have recommended you to our friends who also visited Croatia. Fortunately they did not have to file claim but gave them a peace of mind.
Michael S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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