Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited the Dominican Republic rated Generali Global Assistance
4.43 out of 5
124
ratings and reviews
96%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
Thankfully, we didn't have to use the plan, but we felt secure - just in case.
Suzanne M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Custom
Fortunately we didn’t have to use the insurance. The keeping in touch made us feel secure.
Ronald K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Since you can judge an insurance plan only if you have a claim and we tried to do everything the safe way. It looks like the trip went nice and smooth as planed I have nothing else to add.
Tuvya S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Custom
It is a very good plan while going on a trip for peace of mind.
Linda H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
the plan covered my requirements but glad I did not have to use it! Smile :)
Roy H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
1st, it’s hard to write an accurate review when we did not have to submit a claim and have no idea how difficult that process would be.
Our trip was originally scheduled for St. Maarten but due to the hurricane, was switched to Punta Cana. The hoops Insure My Trip made me jump though were enough to never use the company again. I made 1 phone call to CSA and they switched immediately while we were on the phone. I still jumped though IMT’s hoops to make sure if we needed to make a claim on any of our 8 travelers, we were covered. So unnecessary. The CSA rep was pleasant, the IMT agent, not so much. Again, will use CSA again, but not IMT.
Joyce S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your comments. We are pleased to hear that you were satisfied with CSA's response. However InsureMyTrip must follow CSA procedures which do require us to have our customers submit their travel date changes in print attached to documents from the travel providers.

    Nevertheless, most of our customers appreciate the ability to quote and compare plans prior to purchase along with our “Anytime Advocates” who will support you with the process if you feel a claim has been unfairly denied.

    We hope that in the future you will reconsider and call us again to purchase a plan. You can reach Customer Care at (800) 487-4722 weekdays from 7:00 AM to midnight or 9:00 AM to 9:00 PM on the weekend.
    Nov 15,2017
The trip included a
cruise
Generali Global Assistance Standard
purchase only health coverage. thank goodness did not needed to use it. But it is good to have to feel insured
Svetlana Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
My claim was processed very poorly and took too long!
boris k. would not recommend this plan to a friend or relative.
2 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Deborah
    Generali Global Assistance
    Photo
    We’re sorry to hear about your negative experience and apologize for not meeting your expectations as we take customer service and the claims review process very seriously. We strive to resolve all claims within two weeks from the time that they’re received, unfortunately, some cases can take a little longer to resolve. If you have any additional questions or concerns, please reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com.
    Aug 25,2017
The trip included a
tour
Generali Global Assistance Standard
The best trips are when you do not need to make a claim, but having the policy gives you peace of mind.
Reid V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Good plan that helped us to enjoy our vacation worry free. It is well worth to have this coverage to protect our trip cost and have assistance in case of unexpected events. We always use Travel Protection for our trips and recommend all our friends to do the same.
Leonid G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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