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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Ecuador rated Generali Global Assistance
4.55 out of 5
107
ratings and reviews
100%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Standard
Obtaining the policy was very easy. I thankfully didn't need to file a claim, and since that's where the rubber meets the road, I can't evaluate the claims process. One thing I couldn't easily find was a policy where you could pick and choose the benefits. For example, my health insurance covers medical expenses outside of the country, and I didn't want to pay for additional coverage that I wouldn't need. But I didn't see policies that provided that option.
Lesley M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your 4 1/2 star review. In order to purchase Trip Cancellation and Trip Interruption coverage, you must purchase a Comprehensive plan which is a travel insurance plan that offers the most benefits of all plan types. Although you cannot delete the Medical coverage, we offer plans with Medical limits ranging from 10,000 USD to 500,000 USD per person.

    In the future, if you are looking for guidance in selecting a travel insurance plan, please consider contacting our office at 800-487-4722 where a licensed representative would be happy to assist you.
    Apr 02,2019
Generali Global Assistance Standard
My primary goal was to be sure that If I needed to be evacuated that I had a policy for that possibility. It appears that each coverage wants to be sure that a previous coverage does not cover, in this case, evacuation. I learned from Humana that I must spend my dollars first, return to the US and then file for reimbursement.

I'm not sure how your carrier would have performed in this instance, but I felt good about having the extra protection.
Barry L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
It was reassuring having the plan. I am glad I did not use it.
Ivor G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
Although we didn't file a claim, we made a couple changes prior to leaving on our 20 day trip to Ecuador and the Galapagos. The changes were handled easily, promptly, and documented shortly after. We would use Generali again when the need for TI arises.
Boniface D. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Since the trip went according to plan, there really isn't much to say about the overall quality of service from the provider. We're quite satisfied with the ability to compare and choose a plan.
Hatton K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Thankfully, I did not have to use the ins coverage purchased.
Robert O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
We didn't have to file a claim so I'm not sure how it would have worked out. But the company agents were very helpful and knowledgable.
Deborah B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Nice to know we had coverage if needed. Had no need to file any claim. Appreciated the helpful comparison page on the website, and the knowledgeable phone consultations with staff. Didn't care too much for the person who responded to my first on-line chat, but later on-line questions were answered fully and respectfully. Already bought coverage for our next trip.
JULIE C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I had a schedule error in my original application, which CSA corrected for me at no charge. Very pleased. Will use again.
Ronald R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Didn't use the plan so no opinion on how well it works. Have always found the cost of CSA's plans very reasonable compared with others available.
Paul W. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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