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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited French Polynesia rated Generali Global Assistance
4.44 out of 5
32
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
Generali Global Assistance Standard
DON'T USE GENERALI. Pay a little more and get AIG, Allianz or someone else.
Our Generali policy was a cruise in Tahiti in March. I could not get anyone to answer the phone in 25 calls. When I did get a response to an email after 2 weeks of trying, they said I had to pay 40% more to change the dates to next year for exactly the same coverage with no changes other than the date.
AIG easily switched the policy dates for another trip I had planned so they are by far the better company.

GENERALI is a rip-off and InsuremyTrips shouldn't even show them as an option.
DONALD F. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Megan
    Photo
    Thank you for your feedback.

    Please see the response from Generali:

    "We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. We appreciate your feedback as our goal is to provide smooth and seamless transactions for all of our customers while we continue to experience increased call volumes. Unfortunately, the calculated premium cost depends on a variety of factors including days to departure. Our records indicate that a customer service supervisor has provided you with this information along with instructions on how to cancel your policy should you wish to do so or are needing further assistance. "
    Sep 14,2020
The trip included a
cruise
Generali Global Assistance Preferred
I find your travel insurance to be a great value and have used it multiple times. I anticipate using your services exclusively in the future as well.
Robert D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
I didn't have to file a claim, but it's good knowing that insuremytrip is there to back me up if I need help.
Stephanie S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your confidence. We are always ready to assist you alongside Generali Global Assistance in the event of a claim.
    Jul 26,2019
The trip included a
cruise
tour
Generali Global Assistance Preferred
We had a 28 day cruise from San Diego and return.used Southwest Airlines for the flights and be booked hotel rooms before our flights. We had no issues with our travel's therefore no claims were processed. The travel insurance gave peace of mind during our travels that if a problem arose we had help available.
William D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Premium
Peace of mind is priceless. Had no issues...but when you travel there are so many opportunities for an unknown circumstance to present itself. Our policy covered 3 of us, so total was reasonable and we opted for full coverage.
Judith H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
I'm glad that I didn't need your services, but it was ready if I did. I will use it again.
William A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Thank goodness we didn't have to start a claim but felt confident in this policy in case we had to. Would recommend.
Madsen S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Thankfully, we didn't have to file a claim so I can't speak to that, but we were glad to have this plan in place to cover all of the "God forbid" scenarios that would have caused us to interrupt or cancel our travels. The big reason to purchase this type of insurance is always for peace of mind...
Debbra B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
No claim required, but it was worth the peace of mind.
James F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
Did not realize until after signing up that many items covered were also covered by our credit cards and so, bought unnecessary coverage. We are wiser now. Very costly in my opinion, but took comfort in knowing we were covered.
Brian S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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