Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited India rated Generali Global Assistance
4.50 out of 5
77
ratings and reviews
94%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
Insure My Trip agents are excellent, professional and always able to suggest the best plan for my husband and me.
Susan S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Fortunately my trip was uneventful: no plane crashes, no lost luggage, no delays, no fights with airline personnel. There is a lot to say for flying Business Class!
Frederick W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I'm not sure how valid my review is since, fortunately I didn't need to file a claim.
KATHRYN T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
What can I say about a plan I didn't have to use?
Noah C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
Luckily, I didn't need the insurance, but I was happy that I had it!
Smadar L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I did not need the insurance at all as everything went well, but was glad to have it.
Diana W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I attempted to call your company to file a claim and get help with a trip delay in India. I was told from the 24 hour emergency number that they could not help me, could not tell me whether scheduling a flight out of that mess would be covered, could not send me more information about coverage,and were the least helpful people in a time of stress. I regret purchasing this package and will warn everyone I can not to purchase it. I organized many group trips a year and could not have been more disappointed. It has been the worse experience with a agency I have ever had.
Katiuscia C. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you very much for your review.

    We are very sorry to hear that you were not happy with the 24 assistance service provided while in India. Nevertheless, CSA will not agree to refund your premium now that you have completed your trip and have declined the opportunity to submit a claim.

    Your policy did include Travel Delay (150 USD Per Person Daily Limit Applies) 1,000 USD Maximum.

    "TRAVEL DELAY COVERAGE
    If you are delayed on your Trip for 6 hours or more, we will reimburse you, up to the amount shown in the Schedule for reasonable additional expenses incurred by you for lodging Accommodations, meals, telephone calls, local transportation, and additional vehicle parking charges and additional pet kennel fees incurred due to the delay. We will not pay benefits for expenses incurred after travel becomes possible.

    Travel Delay must be caused by or result from:
    a. delay of a Common Carrier; or
    b. loss or theft of your passport(s), travel documents or money; or
    c. Quarantine; or
    d. hijacking; or
    e. natural disaster or adverse weather; or
    f. being directly involved in a documented traffic accident while you are en route to departure; or
    g. unannounced strike; or
    h. a civil disorder; or
    i. Sickness or Injury of you or a Traveling Companion; or
    j. death of a Traveling Companion."
    Mar 12,2017
  • Deborah
    Generali Global Assistance
    Photo
    Thank you for your feedback. We’re sorry to hear your trip was delayed and apologize for not meeting your expectations. We are unable to locate a claim for you, but if your trip was delayed due to a covered reason, you may have Trip Interruption or Travel Delay benefits available to you. Please initiate a claim by contacting us at (800) 348-9505 or via email at csa@csatravelprotection.com. You can also download claim forms at www.csaclaims.com. We encourage you to review the coverage details of your plan via the sample Description of Coverage/Insurance Policy that was provided at the time of purchase and reach out to us at the number or email provided above if you have any additional questions or concerns.
    Mar 31,2017
The trip included a
tour
Generali Global Assistance Standard
In 2014 my husband and I were traveling in Namibia and had a tire blow out. We purchased a new tire for $250. Upon returning to the states, I called CSA. They told me exactly what to send them, (including airplane boarding passes, tire receipts, etc.) Within two weeks, we received a check for the full amount. Their telephone response team is very knowledgeable and will work with you to get the policy best suited to your needs. I have recommended them to my friends.
PAMELA W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Rejected the claim on flimsy ground. Paid only after intervention of Florida Dept of Insurance.
Ram A. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. CSA Travel Protection has issued the following reply:

    "We are sorry for not meeting your expectations. We thoroughly reviewed your claim and typically the plan you purchased is unable to provide coverage for an itinerary change due to a medical conditional if the condition does not prevent your ability to travel. Fortunately, we were able to make an exception in your case. We hope you’ll consider updating your review. If you have any additional questions or concerns please contact us at (800) 348-9505 or via email at csa@csatravelprotection."
    Aug 29,2016
The trip included a
tour
Generali Global Assistance Standard
didn't use: a good thing... :)
Angela D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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