Call us

Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited India rated Generali Global Assistance
4.50 out of 5
101
ratings and reviews
95%
recommended
Sort by
Showing
Cruise
Filed claim
Generali Global Assistance Standard
Buyer beware. My claim was denied. They were looking for the flimsiest of excuses to deny. First one ground then another and then another when it was pointed out that grounds for denial were incorrect. If someone has a medical emergency denying coverage because they did not return home within 7 days as opposed to 10 days as per physician advise, in my opinion is just the worst. I'm surprised that insure my trip which has been a reasonable broker,  with who I have done business for many years, carries this insurance. Being self congratulatory by mentioning 65K reviews is not going to help if you have forgotten your basic customer service ethos. I have recommended many customers to your site; needless to say this will not happen in the future and I will be taking my business elsewhere.
Amit R. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Michelle A
    Photo
    Thank you for your review. We empathize with the circumstance surrounding your claim and understand your disappointment in having your claim denied. Thank you for allowing InsureMyTrip to advocate on your behalf. We contacted the claims department at Generali Global Assistance to assist you with the claim that went unpaid. The Generali representatives informed us that the claim was adjudicated in accordance with the terms and conditions of the policy and remained n the denied status.

    We appreciate you using InsureMyTrip for your travel insurance needs. If you decide to use InsureMyTrip in the future, please consider calling and speaking with one of our licensed representatives who would be happy to help explain the benefits available prior to purchasing.  Our toll free telephone number is 800-487-4722 and we have representatives available from 7 am to Midnight EST Monday through Friday and 9am to 9pm EST Saturday and Sunday. We look forward to assisting you in the future.
    Aug 05,2019
    • Michelle A
      Photo
      Generali is sorry to hear about the circumstances surrounding your claim, and for not meeting your expectations. They want their customers to choose the correct policy to fit their needs and stress the importance of reviewing your coverage details via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact them using (800) 348-9505 or csa@csatravelprotection.com with additional questions.

      Aug 07,2019
Generali Global Assistance Standard
Anytime I don’t have to file a claim with an insurance company, that makes me happy. Travel insurance is only needed when things go awry. And things went as planned - this time!
Donald J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Insurance is something I always buy, and pray I never have to use.
Susheela T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
Although a little pricey, I went with a 390.00 plan with plenty of emergency coverage. Nothing was needed, but good to know the plan was there in case. I was traveling in India with excursions to remote parts of the Himalayas...riding on horses and trekking. So, glad I had the insurance and very grateful for an amazing and safe trip!
Louise S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Thankfully we didn't need to use it, but it was good to know it was there for a very reasonable price.
Chad M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Insure My Trip agents are excellent, professional and always able to suggest the best plan for my husband and me.
Susan S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Fortunately my trip was uneventful: no plane crashes, no lost luggage, no delays, no fights with airline personnel. There is a lot to say for flying Business Class!
Frederick W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I'm not sure how valid my review is since, fortunately I didn't need to file a claim.
KATHRYN T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
What can I say about a plan I didn't have to use?
Noah C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
Luckily, I didn't need the insurance, but I was happy that I had it!
Smadar L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.71)
  2. IMT Services
    (4.68)
  3. Medjet
    (4.65)
  4. Nationwide
    (4.63)
  5. Berkshire Hathaway Travel Protection
    (4.62)
  1. GeoBlue
    (4.63)
  2. Berkshire Hathaway Travel Protection
    (4.58)
  3. Travelex
    (4.56)
  4. IMT Services
    (4.47)
  5. John Hancock Insurance Agency, Inc.
    (4.45)