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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Indonesia rated Generali Global Assistance
4.39 out of 5
48
ratings and reviews
95%
recommended
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Cruise
Filed claim
Generali Global Assistance Preferred
Didn't need to use, but coverage was there
Michael S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Since I did not have a claim, I am not sure how good this policy is but I felt the coverage was what I needed.
Robbie C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
So happy I ddn’t need it!!!
Karen J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
We were pleased with the coverage and the cost of the plan appeared to be lower than comparable plans.
Fortunately we did not need to utilize it.
Samuel H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I AM HAPPY THAT I GOT THE INSURANCE, AND AM HAPPY THAT I DIDN'T HAVE TO FILE A CLAIM
Lillian R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Didn't need, but provided peace of mind.
Howard P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Had an issue with my international travel flight where the airline did not assign proper tickets to my reservations, so upon arriving at the airport, I wasn't able to get on the plane to start my trip and also causing me to miss a connecting flight. I had to reorder tickets with another airline to leave for my vacation the following day. Unfortunately, the problems I encountered were not covered on the insurance, so the insurance was a waste of money. Very bad experience and probably typical. Company has no problem taking your money, but when you need it because of an issue, the problem you encounter just happens to not be covered. I will never do business with CSA Travel Protection again and will not bother getting insurance for travel in the future.
Kevin B. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry to learn of the unfortunate event that occurred during your trip.

    Comprehensive plans are designed to cover as many risks as possible, but is very rare for any insurance plan to cover all possible risks. The CSA Travel Protection Custom plan is a Comprehensive plan which covers a wide range of perils and hazards for Travel Delay and Trip Interruption. Unfortunately, it was determined that the event that interrupted your trip did not fall within the scope of Trip Interruption for this specific plan.

    We strongly recommend customers read the terms and conditions of the policy within the review period to determine if the policy fits your needs. If the policy does not fit your needs, it can be cancelled within the review period for a refund of premium. Please call us at 800-487-4722 if you have any questions or concerns.
    Jun 20,2017
  • Deborah
    Generali Global Assistance
    Photo
    We’re sorry to hear your trip was interrupted and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased includes approximately 20 different covered events under which we can provide coverage if you are forced to interrupt your trip. While the plan is typically able to provide coverage if your trip is interrupted due to your flight’s cancellation or delay resulting from adverse weather, mechanical breakdown of the aircraft or an organized labor strike, the plan is unfortunately unable to provide coverage for general ticketing problems. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at the number or email provided above if you have any additional questions or concerns.
    Jun 23,2017
Generali Global Assistance Premium
I especially like the layout of your website, made the selection process easy with no confusion.
JONATHAN P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
didn't need; a good thing!! :)
Angela D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
This is the second time I've purchased trip insurance through CSA and while I've never needed to use it, I've felt more comfortable knowing I have coverage should it be needed. I like the fact I can customize the coverage for my needs and where I'm going to be traveling. I would not hesitate to purchase this protection again.
Elizabeth M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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