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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Italy rated Generali Global Assistance
4.58 out of 5
822
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
Generali Global Assistance Standard
I took the insurance as I wanted to be safe in case needed. It appeared to a a reasonable plan, comparing to others offered. Happily, no claims were filed. But it is difficult to assess whether or not this company serves its customers' needs well. It would be apparent if a claim had to be filed, but otherwise, how can you really judge.
Denise G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
The price was reasonable for the coverage and provided peace-of-mind for the travel. I plan to use the same insurance company for future travel as the coverage options fit my travel style (and again hope that I don't have to make a claim).
David B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
Very helpful staff at "insuremytrip" as regards questions I had.
william d. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for your 5 star review. We are pleased that we were able to assist you in comparing and narrowing down your selections to purchasing the Generali Global Assistance Standard plan. Although you had no need to file a claim, the plan was available at a reasonable price while providing the coverage that you requested for your trip.
    Oct 22,2019
Generali Global Assistance Preferred
Luckily we did not have to file a claim
Julius B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
We bought the plan as risk management for an oversea's vacation. It gave us the peace of mind we wanted.
Ray M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
hard to answer these questions as we did not have occasion to actually use the coverage
Paula M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
Thanks. It provided exactly what I desired.
Sandra R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
Three days before we were scheduled to return home from France, our flight was cancelled because Thomas Cook Airlines went bankrupt. (Our tickets originally were through Condor and it was that airline that transferred our flight to Thomas Cook). We eventually did make it home and when I called Generali to ask if the policy I purchased had any provision for trip cancellation due to insolvency, the agent very nicely said "no" and that I should have purchased the premium plus package for that additional coverage. What irritated me was when the agent's parting words were "The next time you book a flight, you should check the airline's financial status to see if there are any problems." I'll be sure to do that.
Michael M. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for your review. Unfortunately your Generali Standard policy did not offer Financial Default coverage. However, we did forward your comments to Generali who responded as follows:

    "We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. If there is something specific that you want to be sure is covered, feel free to ask about it before, during or after you purchase the policy. Our Free Look Period allows you to get a refund for your plan within 10 days from the time of purchase in most states. Please contact (800) 348-9505 or csa@csatravelprotection.com if you have additional questions, and we hope you will consider us again for your next trip."
    Oct 04,2019
The trip included a
cruise
Generali Global Assistance Standard
Having insurance for a month-long trip to Europe for four, including flights and two cruises, put my mind at ease. Fortunately we didn't need it. Our granddaughter landed in NICU right before our trip, and although I purchased comprehensive coverage, I didn't realize it didn't include "Cancel for any reason." That was my oversight, but our granddaughter was discharged before the trip (and is back to good health) so we didn't have to cancel our plans. Next time I'll be a more savvy shopper.
Moira L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Unfortunately I did have an incident where I had to contact the insurance upon my arrival in Italy. Their response was immediate and made me feel that I had resources available to me. I could not have asked for better service or a more helpful response as well as prompt handling of my claim once received.
Alicia M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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