Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Italy rated Generali Global Assistance
4.59 out of 5
647
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Standard
I'm happy I didn't have a claim, and was more reassured about the company when I traveled through Italy to find that Generali is a very big insurance company. I had a drink right across from their offices in Orvieto. I would use them again.
Carol L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
This plan was competitive in terms of pricing, but the fact that any losses I would suffer due to illness were not covered made it a very poor value for me. The reason medical problems were not covered was that I had not purchased the insurance within one week of my final trip payment. Even though this major source of potential trip cancellation was not covered, there was no discount applied to the premium. I experienced no problems and filed no claims, but withholding this coverage without offering any discount was a major disappointment and greatly reduced the value of the policy for me.
BRIAN M. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Melissa J.
    Photo
    Thank you for your feedback on the policy.

    The Generali Global Assistance Premium plan provides a waiver for pre-existing conditions with the following requirements met:

    "a. coverage is purchased prior to or within 24 hours of your final Trip Payment; and
    b. you are medically able to travel at the time the coverage is purchased; and
    c. you insure 100% of your prepaid Trip costs that are subject to cancellation penalties or restrictions."

    If you are not able to purchase prior to or within 24 hours of your final Trip Payment or you do not insure 100% of your prepaid Trip costs that are subject to cancellation penalties or restrictions, you would have a 180 day look back period should any claims be filed.

    "PRE-EXISTING CONDITION means a Sickness or Injury
    during the 180-day period immediately prior to your
    effective date for which you or your Traveling Companion:
    (1) received, or received a recommendation for, a
    diagnostic test, examination, or medical treatment; or
    (2) took or received a prescription for drugs or medicine.
    Item 2 of this definition does not apply to a condition
    which is treated or controlled solely through the taking
    of prescription drugs or medicine and remains treated or
    controlled without any adjustment or change in the required
    prescription throughout the 180-day period before coverage
    is effective under this Policy."

    In the future, if you are looking for guidance in selecting a travel insurance plan, please consider contacting our office at 800-487-4722 where a licensed representative would be happy to assist you. Unfortunately, due to business regulations, we are not able to discount travel insurance policies.
    Jul 23,2018
The trip included a
tour
Generali Global Assistance Standard
Thank goodness we did not have to use the plan. It just feels good knowing we have it if we did need to use it.
Bernadette A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
Applying for insurance was made easy and was reasonably priced. Fortunately, I didn't need to use it .
Roberta G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
Since I didn't need to file a claim, I have no way of evaluating this policy.
James H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Premium
We had bought ferry tkt to travel between islands in Greece. The day of travel the ferries went on strike. Generali reimbursed us for the expensive airfare we had to buy to get off the island.
The reimbursed us for taxi fares even though we had no receipts from the drivers.
Paid for a meal for which we had a receipt. Not knowing if we were going to reimbursed for our loss we stayed at an inexpensive hotel overnight which they reimbursed as well. They do not give daily allowance or for bags delayed unless you go buy clothes as our bags did not come with our flight.
I still rate them highly for their quick response to claim submitted received payment in 2 weeks.
Ravindra T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Impossible to rate a plan if you made no claim. All you can do is "hope" they pay when you do make a claim. I bought it and didn't have to use it...Luckily/thankfully!
Richard R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
I always find 'pleasure' in not needing to use you = even though I paid for it!! thanks for being there just in case...
Angela D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I did not need any insurance.
Lydia P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
There is not much to review as fortunately I didn't have to use it. It seemed price-competitive.
Russy S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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