Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Austria rated Generali Global Assistance
4.60 out of 5
48
ratings and reviews
97%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
I have waited until a claim was settled. I thought the process was fair, though I had to repeat some information. The settlement was complete and thoroughly explained. My partner and I will certainly be repeat customers. He is already covered with an annual policy since he travels fairly often. I will be a repeater when my next opportunity arises. Mark us very satisfied.
Milton A. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
before and after I purchased plan had lots of questions and all your reps were excellent fulfilling my answers
Jane S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Had to call for a potential problem. Response was immediate and information complete. I didn't need to use the service but the information provided was helpful in case needed.
Thom P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
I left for my trip 4/4/17 but did not get my luggage until 4/8/17. Despite the inconvenience, the airline did not offer any kind of compensation. I called CSA to report that and was asked if I had bought any items that I needed during the period that my luggage was amiss. When I said no, I was simply told: "We are sorry for the inconvenience". What do you think about that?
Isabel C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that your baggage was delayed.

    Your policy does include Baggage Delay benefits. Receipts and documentation are required to
    support a claim. Unfortunately, travel insurance does not cover the inconvenience of having a Baggage Delay.

    Below is the coverage that you have on your CSA plan.

    'We will reimburse you, up to the amount shown in the Schedule, for the cost of reasonable additional clothing and personal articles purchased by you, if your Baggage is delayed for 24 hours or more during your Trip. We will
    reimburse you up to the amount shown in the Schedule for expenses incurred during your Trip to locate/track your
    delayed Baggage, and to retrieve your delayed Baggage or to have your delayed Baggage delivered to you. We
    will also reimburse you for the cost to launder your clothing during the time your Baggage is delayed.'

    If you have any additional questions or concerns, please contact our office at 800-487-4722 where a licensed representative would be happy to help you.
    Apr 24,2017
The trip included a
tour
Generali Global Assistance Standard
It is very difficult to rate a plan when I (fortunately) did not have to make a claim. If I had had to make a claim, I may have discovered items and events that I wish would have been covered, but weren't, and thus may or may not have been satisfied with the plan.
Linda B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Extremely quick and efficient processing with a reasonable amount of paper work. Very professional service.
Asya H. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Did not need to use plan, but was confident that I was covered for all emergencies. Have use this plan in the past as well.
Lynn r. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
I would like to see a more reasonable price for trips. Most people never use the insurance but it is good to have just in case.
Nancy G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I felt good having it just in case.
Lindsey W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Unfortunately, we had to cancel our planned trip due to a family member illness. A claim was subsequently submitted and resolved satisfactorily. However, there was a minor glitch that required some insistent persuading on my part to overcome. One of the claim items was a fee imposed by the airline for returning the reward miles that had been used to book the flight to Europe. For some reason that still escapes me, the claim representative could not verify that the airline fee was related to the flight to Europe even after speaking to someone at the airline. I was asked to provide some kind of invoice which was ludicrous since the airlines don't work that way. When you incur an expense with them (like booking a flight) they expect immediate payment. Evidence of the payment was provided by a copy of the charge account statement. We had also incurred the same kind of fee with another airline, yet no further supporting documentation was requested for that part of the claim. This matter had to receive supervisory approval to be paid! It still makes no sense to me. Having said all that, the claim was paid in full so I am satisfied.
Ronald F. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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