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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited the Netherlands rated Generali Global Assistance
4.57 out of 5
198
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Standard
Claim process was quick and easy, I just had to upload some documents. No complicated claim forms!
Lawrence R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Fortunately we did not need it, but peace of mind was knowing we had it.
Philip G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
Easy to understand the coverages and charges I didn't need to file a claim but our connecting flight to our Amsterdam flight was delayed 4 hours due to mechanical problems. Luckily we were put on a flight on another airline. Had we been stuck in ORD for the night it was nice to know the insurance would have kicked in to help out.
john d. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
About half way through my trip I became very ill and considered leaving. I recovered enough to continue but the peace of mind the policy gave me was calming.

Thanks
Mitchell T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
I did not need to file a claim which is always a good thing.
The only negative is the price of insurance plans.
Darlene S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
The escalation of cost for these policies due solely to age is understandable, but the steepness of that escalation should be modified for those clients such as myself who are on no medications because despite their age they are in good health. I know you can't simply accept my word on that fact, but it would be nice if a way to communicate that information in a form that would not force you to simply accept my word.
Edward M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your comments.

    Comprehensive plan premiums are generally based on trip cost, age of travelers and length of trip. It is possible that what you are seeing as a significant increase to rates as the result of age may also be due to a higher trip cost and longer length of trip.

    Although the travel industry is well aware that there are many travelers who may be healthier than others, it is a determination that cannot be made exclusively by purchasing a policy through an online website. That would most likely require prior medical testing which would be an expense that would probably increase your rates.

    Please keep in mind that we offer a wide selection of Comprehensive plans. Our licensed insurance experts are always happy to explain any part of the policy. We are available by phone at 800-487-4722 or by chat 7 days a week.
    May 10,2019
The trip included a
tour
Generali Global Assistance Standard
I always insure my trips when there is significant pre-travel expense--for tickets, transportation, tour guides, etc.--but have yet to file a claim. That being said, I had a health concern arise in the two months prior to this trip, and there was a possibility I might be unable to complete travel as planned, so I had to briefly consider that alternative. Fortunately, my fears were not realized, and our trip went off without a hitch.
Bobbe C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
We didn't have to use the coverage so I really can't comment on how satisfied we were with it other than fair.
Joseph D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Thankfully did not have to use it. I aaume it would have not been a hassle had we needed it.
Tammy V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
When I had to contact the company to make changes prior to leaving on my trip, sadly the phone rep I talked to was not at all helpful when I posed a question to him. His tone was uncalled for. Since this was my first time using this company’s plan, I don’t think I would be likely to recommend this company to others, nor do I think I will use them again when I purchase insurance.
Kawanna A. would not recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We are sorry to hear that your Generali customer care representative was not helpful and did not handle your call professionally. Generali actually has a high customer service approval rating so we hope that you will consider giving them another chance.

    Please keep in mind that you can also contact InsureMyTrip at (800) 487-4722 for assistance prior to your travel with questions.
    Sep 25,2018
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