Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited the Netherlands rated Generali Global Assistance
4.60 out of 5
174
ratings and reviews
97%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
Thankfully did not have to use it. I aaume it would have not been a hassle had we needed it.
Tammy V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Preferred
When I had to contact the company to make changes prior to leaving on my trip, sadly the phone rep I talked to was not at all helpful when I posed a question to him. His tone was uncalled for. Since this was my first time using this company’s plan, I don’t think I would be likely to recommend this company to others, nor do I think I will use them again when I purchase insurance.
Kawanna A. would not recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    We are sorry to hear that your Generali customer care representative was not helpful and did not handle your call professionally. Generali actually has a high customer service approval rating so we hope that you will consider giving them another chance.

    Please keep in mind that you can also contact InsureMyTrip at (800) 487-4722 for assistance prior to your travel with questions.
    Sep 25,2018
The trip included a
cruise
tour
Generali Global Assistance Standard
Nice to have a security blanket and not have to use it.
Donald V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
I always use IMT. No reason not to. Great customer service on phone and they are HONEST.
Steven R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Premium
Very satisfied with the peace of mind your policy provided. Considering your company for an upcoming trip.
John D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Really am in no position to evaluate the plan since we didn't use it and therefore do not know how reliable it would have been. However, the friend who did recommended it broke her ankle just before departure and was very satisfied with your prompt refund of her expenses. We plan on using you again for our next foreign travel.
Alan Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
Did not have to file a claim, but satisfied that the cost was reasonable considering that the coverage was broad and included the items most important to me.
David K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
Easy to understand the details-
Prompt initial service and good follow-up
Good explanation for price
Worth the peace of mind
Barbara M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Acttually I referred you to a friend already.

Thanks
Maria Cynthia Esquivel I. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I purchased travel insurance through insure my trip and bought CSA insurance. At the time of purchase I thought the prices reasonable but had no expectation of actually needing to use it. I was in a bad accident in a small town in Belgium that not only resulted in hospitalization but, since I had to remain completely flat for several weeks, stretcher service back to the states. Not only was that service expensive, I would not have had the slightest idea what I needed or how to arrange it. Fortunately, CSA did. I had medical escort, multiple ambulance rides and stretcher service from hospital to hospital and it was completely covered. The total cost was over $45,000.00. I am now begging those I know to buy this insurance.
Christina S. would recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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