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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited New Zealand rated Generali Global Assistance
4.43 out of 5
85
ratings and reviews
95%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Standard
My husband & I started buying insurance about 6 years ago. It seamed expensive each time I purchased it, but as our parents were aging I thought it was something we should do. We recently planned our longest and farthest trip for over a year to go to New Zealand and Australia. We were very excited, both of us healthy, when out of no where the night before, my husband got sick, and we went from 2 emergency room visits that night to being admitted to the hospital for 4 more days and he was not advised to travel for a few months after that due to follow up doc visits. On my initial call I was in quite a panic, but they were calm & understood and helped me deal with it all. All turned out good for my husband, and we rebooked the only other cruise/airfare available for a similar trip this fall. And we are buying the same policy we had last time with Generali. Why? Because due to their excellent response & assistance & clarification of what info they needed, etc. in order for us to get our money returned as soon as possible they deserve our loyalty. They were always available when I needed to ask a quesiton. I advise keeping detailed records, (I am fortunate that my husband did that) Also, know that that it will take time for all the paperwork (about 60 days) but the delays are not because of the insurance company, usually due to waiting on hospital records, etc. (they also warned me in advance about the time frame to collect all the data). My claim handler Chanel was fantastic.
Patrick H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
I was satisfied with the coverage I purchased. I did not have to use the benefits while traveling but it made me feel secure to know I was covered if a problem did occur.
ELLEN P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
This insurance is a joke. My suitcase was damaged in transit. The amount of information required to file a claim is ridiculous, and a claim cannot be filed unless it is all received. For example, I no longer have a receipt for the suitcase, as this was purchased almost 2 years ago. It is a hard case suit case, and i cannot get an estimate for a repair (another required document), as the case is completely cracked and can't be repaired. The other information being requested is unobtainable also. Never again!
Nicole J. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for taking the time to respond. We are sorry to hear that you are not pleased with the baggage claim process. However the requested documents are a necessary part of your supporting documents.

    Generali Global Assistance advises that "We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. We want our customers’ online interactions to be seamless and smooth. One of our dedicated team members has sent links to you via email to facilitate your claim process. Should you have further questions, please contact (800) 348-9505 or csa@csatravelprotection.com."
    Jun 11,2019
Generali Global Assistance Standard
Didn’t need to use the plan but still glad I had it just in case.
Wendy C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Did not need to use the insurance but provides peace of mind. Wish it was not so expensive however.
Sheryl B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Did the trick- satisfied our tour operator and gave us peace of mind for a reasonable cost.
Cynthia O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Not really sure on the goodness of the plan because I never needed to file a claim, but I was glad I had the insurance. two others on the trip were either sick or injured and if that had happened to me, I would have returned home and filed a claim!
Gail N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I left a message and asked for a call back do to my wife going to urgent care. I did not get any return call.
Rodney M. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your comments.

    In response to this review, Generali researched their files but could find no record of your call or email to the Generali claims or emergency assistance center. However, they do have a call from you to their customer service center asking to cancel this policy stating that you already had a policy. Since your call to cancel this policy was outside the 10 Day Review Period, you were not eligible for a refund.

    "10-DAY RIGHT TO EXAMINE YOUR POLICY
    If you are not satisfied for any reason, you may cancel coverage under the Policy within 10 days after receipt. Your premium payment will be refunded, provided that there has been no incurred covered expense and you have not left on your Trip. Return the Policy to us at the Program Administrator’s office or our authorized agent. When so returned, the Policy is void from the beginning. After this 10-day period, the payment for this coverage is nonrefundable."

    We regret that we could not be of assistance. Please call us at 800-487-4722 if you require additional information.
    Mar 14,2019
Generali Global Assistance Standard
It felt good to have a plan. Fortunately I had no need to use it. I will always use this plan in the future when I travel.
Barbara E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
Very easy process for enrolling. Thorough coverage without the hassle of adding additional coverage items.
Kathleen E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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