Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Peru rated Generali Global Assistance
4.55 out of 5
185
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Standard
It would be an incentive if you would reimburse 30% back if it wasn't used. You would have a surge in new customers.
Armando G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
While on the trip a high altitude medication cause a small bleed in my stomach. I was glad to have the insurance in case i had to seek medical treatment or required evacuation. Fortunately neither one of those was necessary and the trip ended well. Who knew a common medication could cause such a reaction. Glad to have had the insurance.
William D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
It took me five months to achieve final resolution of my claims against my policy. The final resolution was satisfactory, but Generali's attention to detail and responsiveness were very poor. Their initial payment on my trip interruption coverage was incorrect; they failed to understand that the total cost of the trip that I provided them was per person, not for the two of us combined, and so the payment was much lower than it should have been. They identified my "claim representative" soon after my initial contact, but several e-mails and phone messages to this person went totally unanswered. When I finally managed to speak to someone who could resolve this issue, it took only moments for me to explain the discrepancy, and for them to acknowledge that I was correct, and that the documentation that I provided had been sufficient and quite clear. For the medical claim, once again, their initial calculation of the payment due me was wrong; they had misread the Explanation of Benefits statement that I provided, reading the amount covered by my primary insurance as being the amount of my out-of-pocket expense. So I had to contact them again. When I finally got to speak to a real person, it took only moments for me to explain their error to them and for them to acknowledge it. After this they corrected the calculation and sent me a check for the correct amount.

No way should I have had to spend this much time trying to contact them about their own errors. And generally, the errors were due to people not carefully reading the information that I provided. And it annoys me no end to leave e-mails and voice-mails and have them go unanswered. In spite of having FINALLY received the proper payments for both trip interruption and medical, I would not use Generali again. My time is worth something too!
Richard S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    We appreciate your posting a review and agree that five months is a long time to awaiting processing of your claim. We forwarded your comments to Generali who appreciates all opportunities to review and improve their claim processing. However, InsureMyTrip would also like to bring our "Anytime" Advocates to your attention:

    "The caring, licensed travel insurance representatives at InsureMyTrip are open and honest with every traveler, because our non-commissioned representatives work to find the best plan for you. Our Anytime Advocates® will support you with the process if you feel a claim has been unfairly denied."

    We encourage our customers to take advantage of this service if necessary by calling us at (800) 487-4722 to request an advocate's assistance.
    Oct 23,2018
    • Carol
      IMT
      Photo
      We also received this response from Generali:

      "Thank you for your review, we're sorry to hear about your negative experience and apologize for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Unfortunately, we have been experiencing higher than normal claims volume as a result of the recent adverse weather events which is affecting our turn times, and overall volume. We value your feedback, please contact (800) 348-9505 or csa@csatravelprotection.com if you have any further questions."
      Oct 26,2018
The trip included a
tour
Generali Global Assistance Standard
easy online sign-up. Fortunately did not require any services from the policy!
Eric T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Custom
Was hospitalized for food poisoning. Had to first file a claim with health insurance to determine was travel insurance would pay. Lots of documentation that I didn't have such as invoice for airline ticket purchased in foreign country. Luckily, when I asked for it through the credit card company and the airline didn't respond, the credit card company treated it as a disputed charge and gave me a credit.
Just make sure that you get every kind of documentation you can when you are there such as hospital records, receipts for cab rides, etc!
Andrea C. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    It's unfortunate that you came down with food poisoning during your trip, but we trust that the discomfort is gone and your excellent health has returned.

    Although no one wants to plan for a claim before it happens, Generali, as well as most of our other providers, have a website for those travelers wishing to file a claim online:
    https://www.generalitravelinsurance.com/start-a-claim/how-to.html.
    We recommend that you visit the travel insurer's website before you travel and review the claims information provided. Along with including claim forms for you to complete and submit, Generali also provides you with a list other documents that may be needed when submitting a claim. Please just remember that documentation varies depending upon the type of claim you're filing and depending upon the event that resulted in your loss.
    Sep 28,2018
The trip included a
tour
Generali Global Assistance Premium
No problems on my trip so I did not use the insurance. It was good to have just in case.
Tierney B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
I didn't have to make a claim. But I hope that if I had the claim process would have gone smoothly.
Erica A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
once again, did not need to use = a very good thing!!! :)
Angela D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Premium
Recommend that you read the fine print on each policy, especially if you're comparing plans. There's is a different interpretation of conditions that will be classified for the policy to pay out for specific coverage. For example "trip disruption" vs "trip delay" is interpreted differently by each insurer, as a result, you may get a payout for the trip delay instead of trip disruption (big difference in the amount paid) and it's totally different between each company what is actually covered by the policy, or you may not get payout at all depending on the circumstance that caused "condition" to occur.
Jaro N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We hope that fellow customers find your review and our reply educational.

    Travel insurance plans are "named peril" policies which means only those perils/hazards that are specifically listed in the policy are covered. In addition, all plans have their "exclusions and limitations" which may effect your coverage. Since policy terms and conditions vary from plan to plan and are also state-specific, this does create discrepancies in coverage between plans.

    We recommend that you review the policy terms and conditions prior to purchase by clicking on "View Certificate", this can be a long and frustrating process given the number of offered plans, so we encourage you to call us at 800-487-4722 for assistance. Also, if the policy does not fit your needs, it can be cancelled within the review period for a refund of premium.
    Jun 28,2018
The trip included a
cruise
tour
Generali Global Assistance Standard
I don't usually purchase travel insurance bu I sure am glad I did this time.I had to cancel my trip about three weeks prior to departure and was able to get all my money back. The processing was quick and complete.
Ellen W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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