Call us

Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Peru rated Generali Global Assistance
4.55 out of 5
215
ratings and reviews
95%
recommended
Sort by
Showing
Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Preferred
We have used this plan for the second time and it meets all of our requirements and concerns. Fortunately, we have not had to make a claim. We will continue to use General Global Assistance in the future.
Julio J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
Fortunately we did not need to use this plan but it gave us peace of mind.
Anita G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Hard to give a review because we did not need the insurance, but it seems as though it would've covered us well enough
Kathryn K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Since we didn't need to use this plan, it is hard to rate it. It did, however, give us peace of mind while traveling and the reviews we read were mostly positive.
Elizabeth J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
Thank you- I kept your paperwork close to me while traveling. Fortunately, we didn't need it, but it was good to know it was available if needed.
Anne A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
Fortunately, I didn't have to use my plan but it made my trip more enjoyable knowing that I would be covered in the event of mishaps.
Donna K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
The last two nights of my trip to Peru were spent in a hospital in Cusco. Representatives from Generali were on the phone with my travel companion at least two to three times a day. They were so helpful and considerate. Their follow-up was excellent. I was told what paperwork to get from the billing department. When I got home I sent off all the required paperwork and was paid promptly.
I was so surprised that everything went to smoothly.
I have recommended them to many of my traveling friends and won't go on another adventure without them!!
Elizabeth S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
After we arrived in Peru, we learned that our flight to Cusco the next day was cancelled. The airline was in bankruptcy. This was the first time we heard this news. If we didn't make it to Cusco on time, our trek on the Inka Trail to Machu Picchu (reserved five months earlier) would be forfeited, with no way to reschedule. So we booked new flights, paying same day fare, and relieved that we'd arranged travel insurance. The only thing I can say for Generali is that their message denying our claim was relatively prompt. I will never engage with this company again, and urge you to find a more trustworthy and reliable insurance company.
Alan S. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for taking time to reply. Unfortunately, your Generali Global Assistance Standard plan did not include coverage for Trip Cancellation or Trip Interruption due to the bankruptcy of your travel provider.

    "Financial Default: Not Applicable"

    Although we understand that our website offers many plans, which may be confusing at times, we do provide you with all the information that you would need to compare plans and make the best choice. Our licensed insurance experts are always happy to explain any part of the policy. We are available by phone at 800-487-4722 or by chat weekdays 7:00 AM to midnight EST or weekends from 9:00 AM to 9:00 PM EST.
    Feb 05,2019
The trip included a
tour
Generali Global Assistance Standard
It would be an incentive if you would reimburse 30% back if it wasn't used. You would have a surge in new customers.
Armando G. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
While on the trip a high altitude medication cause a small bleed in my stomach. I was glad to have the insurance in case i had to seek medical treatment or required evacuation. Fortunately neither one of those was necessary and the trip ended well. Who knew a common medication could cause such a reaction. Glad to have had the insurance.
William D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.71)
  2. IMT Services
    (4.68)
  3. Medjet
    (4.65)
  4. Nationwide
    (4.64)
  5. Berkshire Hathaway Travel Protection
    (4.62)
  1. Berkshire Hathaway Travel Protection
    (4.64)
  2. GeoBlue
    (4.63)
  3. Travelex
    (4.57)
  4. IMT Services
    (4.47)
  5. John Hancock Insurance Agency, Inc.
    (4.46)