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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited the Philippines rated Generali Global Assistance
4.53 out of 5
30
ratings and reviews
96%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
Easy to sign up, clear information. Good alternatives. I have used multiple times and will continue.
Joseph K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Premium
I've used the service several times...
In the plan I had delay on flight to help cover unforeseen cost...
The flight was delayed in Hong Kong for roughly 26 hours.
Called to verify my coverage.
They told me it was not covered because it's not a labor despite.
The protests in Hong Kong shut down the airport several days.
Do to this situation. I will not be using this company or its services ever again and will do everything in my power to make sure anybody I know and come in contact with doesn't either... Thank you for nothing but taken my money.
Kevin P. would not recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that your travel was delayed. Unfortunately, Civil Disorder is a common exclusion on all travel insurance products. In the future, please call us prior to purchase so we can review the plan benefits with you and answer any questions you may have about coverage. In fact, you may call us any time at 800-487-4722 to discuss travel insurance products offered by InsureMyTrip. We are open 7 days a week, and all of our representatives are licensed insurance agents. We have also forwarded your comments to the provider and received the following response:

    "We're sorry to hear about the circumstances surrounding your claim, and for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and stress the importance of reviewing your coverage details via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contacting (800) 348-9505 or csa@csatravelprotection.com with additional questions. The plan you purchased includes a variety of covered events under which we can provide coverage if a covered event interrupts your trip. Unfortunately the Trip Interruption benefit does not cover interruption due to civil disorder. However if reasonable expenses were incurred as a result of a trip delay there is potential Trip Delay benefits coverage and we recommend you submit a claim for consideration at csaclaims.com. Please contact us at the number or email provided above if you have additional questions."
    Aug 22,2019
Generali Global Assistance Standard
Travel with a peace of mind
Ronillo B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
Offer a discount to frequent customers
Ramona L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your suggestion.

    Premiums for comprehensive policies are based largely on the length of the trip, the ages of the travelers, and the cost of the trip. Although our providers do not offer discounts for frequent customers, most companies have a wide range of rates by offering multiple plans with different levels of coverage. You chose the Generali Global Assistance Standard plan which was their most competitively priced plan. However, Generali also offers a Preferred and Premium plan at higher premiums.

    InsureMyTrip is open 7 days a week, 365 days a year, and our customer care representatives are licensed insurance agents who are able to recommend the most cost effective plans which will cover the travelers primary concerns. If you would like to receive assistance in obtaining a quote or purchasing a policy, please call us at 800-487-4722 as we would be happy to assist you.
    May 10,2019
Generali Global Assistance Preferred
Thankfully I did not have to use this. But it offered peace of mind in case of issues that came up.
Kim S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Most important thing is peace of mind, knowing that in an emergency everything will be taken cared of to recover unexpected extra cost burden...glad that everything went smooth during the entire trip...glad to be back home safe
Ronillo B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
The sense of security we had during our trip because of the coverage provided by CSA Travel Protection Custom plan, gave us the freedom to enjoy all aspects of our trip without any worries.
JUDY G. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
Appreciated having coverage just in case.
Marie U. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Thankfully I did not have to use the plan. But it gives me peace of mind that I have a back up plan if something happened. I definitely will recommend this travel insurance carrier to friends. Plus the price was affordable. Thank you for your good service on the phone too.
Beethoven A. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Fortunately, I didn't have to use it. After I returned, I found my credit card provides some trip cancellation insurance, so I will only need to purchase medical next time. Thanks.
VICTORIA C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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