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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Portugal rated Generali Global Assistance
4.62 out of 5
125
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Standard
Didn't need it, thank goodness, so I do not know how well the coverage would have worked; but I felt more secure having bought the policy.
Krisanne C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
Thankfully, we did not need this insurance on our trip. The coverage and customer service was excellent, even when we added rental car coverage. However, the cost did seem high amounting to nearly 10% of fixed trip costs. It’s the old adage, “It’s expensive until you need it.”
Douglas M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Despite having not to use any of the coverages we bought, the feeling of security and awareness that you have insurance plans to cover for our travel were tremendously satisfying. Obtaining the plan from Generali were easy, a click of your computer mouse and you are covered (with payment of course). What impressed me was their immediate respond to all the queries I have, their timely communications with me and their follow ups about the plan. They even welcome us back after our trip, a gesture we have never received from other companies were we bought similar insurance plans from our previous travels. We will definitely get our future travel insurance needs from Generali. Thanks you!
Jose S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Always good to have the coverage and thank goodness I didn't need it.
Nancy M. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
I did not have to take advantage of the plan. So I cannot have an opinion as to how well the plan covered my needs but I felt very secure having a plan in case that I would be needing it. I thought they cost was very reasonable.
Ursula C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Did not need to use plan, thankfully. Glad to have it just in case.
Dona H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
I didn't have to use it so how can I rate it? At the time of purchase it seemed to carry the coverage I wanted at a good price compared to others available.
Henry F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for providing a 4 star review.

    Although you could not rate the claim process since you did not file a claim with Generali Global Assistance, we appreciate that you were able to respond to coverage and pricing questions.

    InsureMyTrip is open 7 days a week, 365 days a year, and our customer care representatives are licensed insurance agents who are able to recommend the most cost effective plans which will cover the travelers primary concerns. If you would like to receive assistance in obtaining a quote or purchasing a policy, please call us at 800-487-4722 as we would be happy to assist you.
    May 17,2019
Generali Global Assistance Standard
We didn't have to file a claim. There was some errors in travel, but we got refunds from the merchants and our credit card issuers.
Caesar A. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
I feel very to have bought the insurance as a woman on our recent trip fell down and had a slight fracture of her leg and a large hematoma on her head. She still went along on the trip but could not really take part in most of the activities.
Robert L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Bought this service but didn't have to use it. Felt it was good to have some kind of insurance for a transatlantic cruise that involved both cruising on a ship and air travel. Seemed to be a few dollars less expensive than what the cruise line offered and perhaps covered a little more. Will never know how good the service could have been if they were actually needed.
John S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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