Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Portugal rated Generali Global Assistance
4.66 out of 5
89
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Standard
So many of the reviews are not based on how claims were covered or processed. I had the unfortunate experience to have to file a claim due to a trip delay. I called the representative to review my options for coverage and received knowledgeable advice. I ended up taking another flight with additional fees, rent a car and drive 6 hours to get home. I submitted my expenses and explanation and received the compensation allowed by the plan within 3 weeks of filing. Would recommend!
Wrenae S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
Hoping to never use it but happy to know I am covered if I do. My credit card automatically covers trip cancellation, etc. but not the medical aspect and at any age one would hate to be blind sided by a medical emergency out of the country.
Susan M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I'd recommend that a friend visit insuremytrip.com and choose a plan that met their needs. The Generali Global Assistance plan gave me peace of mind concerning any trip disruptions.
Ann S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
The agents were easy to work with, clearly explained the coverage, pricing was competitive. Fortunately, we have never had to file a claim, but we felt reassured to have the policy.
Roberta R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
This was our 1st experience of having to cancel a trip due to medical reasons. We filed the necessary paperwork which was lengthy. A checked arrived within 3 weeks for the amount requested. Very impressive!
Alice S. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Generali Global Assistance Preferred
Obtaining the coverage was very efficient. Procedure was fast and the print out consisted of several pages, not 20 pages.
Patricia B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
Airline cancelled our direct flight from the Azores to Boston at the last minute for "commercial operational reasons." We were put on a later flight that included a stopover. This resulted in us missing our flight from Boston home to Philadelphia. We had to purchase tickets on a later flight. We ended up having to eat that additional cost of $442 because the CSA General Global Assistance Custom plan did not cover it even though it purported to cover trip delays and trip interruptions. The (very) small print indicated they would only pay for delays caused by weather, mechanical breakdown or labor strike. So an airline can cancel your flight at the last minute, perhaps because it is not full, leaving you high and dry with additional costs, and this plan won't cover it. Ugh!
Mark P. would not recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you very much for your feedback on this policy. We hope that your fellow travelers will find this information educational.

    Travel insurance plans are "named peril" policies which means only those perils/hazards that are specifically listed in the policy are covered. These "named perils" may differ according to policy and may even vary by state. Unfortunately, there is no one policy that will cover everything that may occur during a trip.

    In your particular claim, Generali did reimburse you under your Travel Delay according to the terms of your policy. "If you are delayed on your Trip for 6 hours or more, we will
    reimburse you, up to the amount shown in the Schedule for reasonable additional expenses incurred by you for lodging Accommodations, meals, telephone calls, local transportation, and additional vehicle parking charges and additional pet kennel fees incurred due to the delay."

    However, Generali did decline to reimburse you under Trip Interruption for your prepaid nonrefundable flight. SATA canceled your flight for "commercial reasons" which is not a covered peril under any policy including your Generali plan.

    Once again, thank you for taking time to submit this review. We recommend to all travelers to take time to review the "named perils'' that are listed on our website prior to purchasing. Please feel free to call us at 800-487-4722 for assistance.
    Jul 17,2018
Generali Global Assistance Standard
Thank goodness we didn't need it- but were very much comforted by the fact it was in place if we did!
gary g. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Like all insurance policies, this was protection should the unexpected befall us. Thus, it is difficult to fully assess my "satisfaction with the plan" since, fortunately, I did not have to file a claim. But, more important, it provided me with the peace of mind that I needed while traveling in a foreign country.
Sharon S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
It gave me peace of mind knowing if "something" bad happened (medical emergency) there was a safety net to cover medical costs. 63$ for my 2 kids was well worth it.
Emily D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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