Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited the Caribbean rated Generali Global Assistance
4.67 out of 5
975
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
Generali Global Assistance Standard
Your agent was personable and knowledgeable plus very articulate! No problems!
Lawrence C. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Premium
I was glad to see there is a plan that covers preexisting conditions. I do wish more plans included this option to better meet the needs of all travelers.
Carol H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Did not have to use this coverage so don't know how easy a claim would be to file.
Teresa M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Outstanding service and medical coverage. My wife got sick on a cruise ship and the cost to the medical ward was totally covered. Thank you!
Reginald D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Since I did not file a claim, it's hard to say how good they are, but they get good ratings and are reasonably priced with good coverage, so I would purchase insurance from them again.
David P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
As I had done previously in occasions prior to taking a cruise, I took out a travel insurance policy with CSA Travel Protection, Generali US Branch, New York. Up to now we never had the need to use the insurance coverage in any of our cruises, thanks be to God! Unfortunately, just days prior to our cruise, our son suddenly and unexpectedly became gravely ill and had to be rushed to a local medical center. Sadly, he passed away 3 days later. This took place in early November 2017. Immediately I notified the cruise agency and the insurance company, CSA. I filled out all the paper work they required and submitted it via Certified Mail. It took them a month to assign an agent to our case. Once an agent was assigned and following a number of communications, e-mail and verbal, the agent kept requiring more and more information, even information that had been previously submitted. There was always an excuse, such as "We have requested additional information from your travel supplier or agent" and "We must obtain additional medical information beyond what was provided with this claim", and others. This was as recently as March 18. My wife and I then decided to take matters into own hands and took the initiative to go to the Medical Center and get the information they claimed that they were waiting for, and got it quickly and without any problem. We mailed it to the agent via Certified Mail (as we had done earlier). Finally around April 6, almost 5 months later, the agent called to let us know that we would be receiving the insurance payment, which we finally did receive.
In summary, dealing with CSA Claims was very frustrating. This was as clear-cut, straight-forward and as an uncomplicated claim as possible, yet they kept delaying the claim and showed very little compassion and care for what we were going through, which added to our pains and sorrow during a most difficult time for us. I feel that if it hadn't been because we took the initiative to do the leg work and stay on their back, more than likely a few more months would have passed without resolution to our case. If there is good news, it's that they finally paid the claim. In contrast, I must say that the cruise agent and the cruise line were most helpful, accommodating and compassionate in servicing our needs.
Lastly, I fail to understand why folks give and insurance company a 5-STAR rating when they had no need to file a claim! Those reviews are totally useless!
Jorge A. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We are very, very sorry to hear of the death of your son. That would have been a difficult time for you even if the claim process had gone smoothly, but it is good to know that Generali did pay the claim.

    One of the benefits of purchasing your policy through InsureMyTrip is our promise of "Unparalleled Customer Service". Sometimes, a claim is denied by the travel insurance company or your claim may take an unusually long time. When this happens, InsureMyTrip customers have the option to have their claim reviewed by one of our Anytime Advocates® who will support you with the process.

    Once again, we would like to express our sympathies and encourage you to call Customer Care at 800-487-4722 in the future for assistance in quoting, purchasing or claims. We are available weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9:00 PM.
    Apr 25,2018
The trip included a
cruise
tour
Generali Global Assistance Standard
I wish that your company could have a partial refund to customer who did not file a claim.
Gregory T. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are happy to hear that your trip went well and you did not have any issues that would cause you to use the plan. Travel insurance does provide peace of mind in case you do have to use it, but unfortunately, no travel insurance provider would issue you a refund after you've taken a trip.

    Your plan did have a 10 Day Review Period to request a refund after you purchase. If after you look over your policy, you find that it does not meet your needs, you can cancel it while you are inside the review period. Comprehensive travel insurance goes into effect for you the following day after you purchase a plan to cover you for Trip Cancellation.

    In the future, please consider calling us prior to purchasing a plan so that we can assist you in answering any questions that you may have. Our toll free telephone number is 800-487-4722.
    Apr 17,2018
The trip included a
cruise
tour
Generali Global Assistance Preferred
Customer representative was most helpful in answering questions prior to taking out policy. The procedure was handled professionally and quickly.
David M. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
As we did not need to use the coverage it is hard to have a complete opinion of the company/policy
Samuel M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Had to file a claim in Jan of 2017 and was very impressed with the professionalism....that's why we purchase CSA Ins. Again for our Jan 2018 cruise.
Lawrence G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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