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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Spain rated Generali Global Assistance
4.56 out of 5
373
ratings and reviews
97%
recommended
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Cruise
Filed claim
Generali Global Assistance Preferred
Cancelled my trip because of the c19 virus and was told I couldn’t claim anything what a joke this insurance was
James K. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Erin
    Photo
    Thank you for your feedback. Generali has provided the following response:

    "We’re sorry the coverage didn’t meet your expectation. As stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. It is important that you review your Description of Coverage, which are available before and after your purchase. We take the claims process very seriously and want our customers to make informed choices when purchasing travel insurance."

    For additional questions, please contact InsureMyTrip at 800-487-4722 where a licensed representative would be happy to assist you.
    Apr 29,2020
Generali Global Assistance Standard
Since I didn't use the plan there would, in my mind, be no reason to recommend it.
Joseph K. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I was very happy that I did not have to use this plan, but it was very nice the feeling of knowing that I had this support just in case something happened.
Gerardo N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
We had no problems, so we didin't need to use the plan. I was reassuring to know it was in place.
Harry Rafael C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Good to have in case needed but luckily not! Was easy to sign up for and will use again.
Linda C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Thankfully, I didn't need to used it but it was a peace of mind.
Maria de los A. A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
We thankfully did not need to use the plan but the peace of mind was worth every cent!
Elizabeth R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
One of our tour mates had her purse stolen. Don't remember if that was covered, but 2 others luggage was lost. I felt safe with my coverage.
Pamela D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Unfortunately, I had to submit a claim. The response time was excellent and the claim was handled to my satisfaction. I would recommend this company to others and will use it again for future trips
Ragna B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
For unknown reasons the plan showed our beneficiary as one of the insured travelers.
I contacted an Insure My Trip Representative and he swiftly got the record corrected,
Michael J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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