Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Spain rated Generali Global Assistance
4.54 out of 5
295
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Standard
My wife and I experienced a major disruption to our trip when the air carrier, Iberia, cancelled our outbound flight and was unable to re-book us for 3 days. We filed a claim with Generali and they handled the claim promptly and fairly.
Edward S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Generali Global Assistance Premium
Great service, very prompt response to a claim related to my damaged luggage. I will HIGHLY recommend this Insurance Company, it is BEST IN CLASS! Thanks!
CARLOS F. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Generali Global Assistance Premium
Cost seemed high. Service was very good. I'd use you again.

Thanks!
Patrick S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Glad we didn't have to file any claims and that I didn't overspend on the insurance policy.
Sharon H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Plan was fairly priced and covered the major options we were looking for.
Daniel T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
Fortunately, I did not need to call on this insurance and therefore I cannot rate Generali on an actual claim.
Lorraine P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
I can't verify how good the service was if I had to use it but under the circumstances I was traveling with peace of mind that they were there and I saw their offices while I was in Europe if I actually needed them! I would use their services again!
Garrett E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Preferred
My dealings with GGA were unhelpful, and a waste of my time and energy, to put it kindly. "Passing the buck", getting the run-around, however, you care to describe it, though kindly and polite, the 'Emergency Hotline" people were singularly unhelpful. (A bit like getting a computer technician 'from India'). Their phone help line seemed incapable, unprepared to answer the most basic questions, about providers, out-of-network providers, reimbursement, claim filing, etc.
I sustained a painful knee injury and needed treatment when I landed in Spain (from SF). For one month the pain continued, and it continued while I was in France for another month. I had purchased a 'comprehensive' policy with supposedly 'no out of pocked medical expenses.' —if I called emergency help line first, which I did several times. Ha! They had no one in Barcelona or Cadiz 'in network'. I was told to locate my own physician in both places I did, with some effort; then paid out of pocket, in cash for four treatments.
In Paris, I called the 'helpline' again and this time received in-network referrals. I made appt with in-network physician who promptly ordered an MRI for my knee. Again I called the 'helpline' to be sure they could make arrangements with osteopath and radiologist( I gave Drs. address, telephone) so I would not need to pay out of pocket. They assured me that, yes, they would, and then that they had, done so. No problem. When I arrived, however, I was told I had to pay for both doctor and MRI. After this, I received email notice from GGA that my claim had been filed and even given a claim number and told a representative would contact me soon (no one ever did).
Now I am home, I call GGA and am told 1)I have to file an official claim to even have any questions answered! The claim number they sent me was "not a 'real claim." 2) In addition to filing out various forms, I need to get a written 'disposition' from Medicare supplemental provider that they refuse to pay foreign costs (even though secondary covers ONLY what Medicare covers, no foreign medical coverage). 3) In the claim filing forms they sent me, I see: "invoices will not be accepted as proof of payment. You must provide credit card or cancelled checks." These foreign providers all requested CASH payments, and would not accept checks or credit cards. This caveat is not mentioned in the policy details.
In short, I am not going to bother to file a claim I am sure will be rejected. have wasted hours and hours of time and frustration attempting to get help from GGA with this injury. I would have been better off, handling this without trying to use them as an intermediary. I was fortunate, this is a relatively minor injury, but surely not worth the frustration, the jumping through the hoops and barriers set up by this company. Just get catastrophe insurance, I can only hope they might have come through if it was a life or death situation.
Sandra D. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Melissa J.
    Photo
    Thank you very much for taking the time to submit your review for your Generali Global Assistance Preferred plan. We are sorry to hear that you are dissatisfied with the claims process.

    If you do find that you can secure the requested documents for your claim, you can you call Customer Care at (800) 487-4722 to request an Anytime Advocate and we can facilitate your claim.
    May 21,2018
The trip included a
tour
Generali Global Assistance Standard
I never received the information I requested. I will never use this company in the future.
Marion F. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you very much for submitting your review and advising us that you never received the information that you requested. We have also advised Generali of this oversight.

    We apologize for this problem and suggest that you call InsureMyTrip weekdays from 7:00 AM to midnight ET or weekends from 9:00 AM to 9:00 PM ET if we can be of assistance.
    May 09,2018
The trip included a
tour
Generali Global Assistance Standard
I have already recommended the plan to my neighbor and she in turn recommended to her friends.
Stella H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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