Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited the United States rated Generali Global Assistance
4.60 out of 5
937
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Standard
Happy not to have needed it. When you are old, it adds substantially to the cost of travel.
Fred K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
I purchased this insurance as my husband had been suffering with cancer for many months and I knew there was a possibility he would be too ill to fly and the trip would need to be cancelled. When I called to say I was cancelling I was told I could not because it was the result of a preexisting condition. My husband actually passed away on 1/31 so he definitely couldn't have made the trip. Obviously, I am very angry.
Ronald H. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are very sorry for your loss. Without filing a claim, no determination can be made in terms of offering you compensation. Below is the information to contact Generali Global Assistance Claims:

    (800) 541-3522
    claims@generalitravelinsurance.com

    As you had mentioned, the Generali Global Assistance Standard does have a Pre-Existing Condition exclusion. The definition per the certificate is as follows:

    "PRE-EXISTING CONDITION means a Sickness or Injury
    during the 180-day period immediately prior to your
    effective date for which you or your Traveling Companion:
    (1) received, or received a recommendation for, a
    diagnostic test, examination, or medical treatment; or
    (2) took or received a prescription for drugs or medicine.
    Item 2 of this definition does not apply to a condition
    which is treated or controlled solely through the taking
    of prescription drugs or medicine and remains treated or
    controlled without any adjustment or change in the required
    prescription throughout the 180-day period before coverage
    is effective under this Policy."

    Please call us at 800-487-4722 if you have any questions or concerns. We would be happy to assist you.
    Feb 11,2019
Generali Global Assistance Standard
United Airlines cancelled my flight en route to the airport. As I missed a day of my trip, I filed a claim and left the following day. While the initial search for the right department was a little bit of a run-around, once I was directed to the right page and type of claim, I competed the paperwork, scanning attachments, and by the end of the day, my claim was accepted. A check for $150 was in the mail.
Carol L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
The process for filing a claim was clear and well handled. I was given updates promptly and received results in a timely manner. I appreciated the attention and thoroughness of the offices involved. I would definitely recommend Insure My Trip and intend to use the coverage again as I travel.
ralph m. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
It certainly seemed like good coverage to me for the price especially for the medical evacuation aspect, which is what I worry about the most on a ski trip that could contain an accident. Fortunately, I did not have to use the coverage, so I don't know for sure how quickly the company would have stepped in to make sure that my medical needs were being totally taken care of. I will continue to use this product and hope that I never need to make a claim! Of course, that is what you always want to happen with any type of insurance that you might purchase!
Charles E. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Premium
Knowing that winter travel along the East Coast comes with many unfortunate and unforeseen obstacles, I purchased travel insurance to at least reduce the inconvenience of such an event. I've seen too many news reels of people stranded in airports.

Thankfully I didn't need it, but that alone made for a wonderful and very memorable Christmas.
David K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Preferred
Just to have the peace of mind in case of. This insure provided that
LONNIE D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
A bit slow but A+ after it got underway. Courteous and prompt with all messages. Doctor was pessimistic regarding payment but why would one buy insurance if not expecting payment? I am impressed; once documents were in, payment received.
Thank you.
Shirley B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    Thank for your review on Generali. We are delighted to hear that you are pleased with your claim service.
    Dec 26,2018
Generali Global Assistance Standard
Did not have to use.
Michael F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
Once upon a time, I would hop an airplane to some part of the world and not stress the risks. Unfortunately, those days are have moved to a galaxy far, far away.
It is good to have a site such as InsureMyTrip where I can remove another stress from my life.
David S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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