Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited the United States rated Generali Global Assistance
4.60 out of 5
866
ratings and reviews
98%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
Made us a little more relaxed knowing that if something did prevent our travel, we would not lose a significant amount of money.
Robert J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
I was especially pleased with the person who helped me select a good plan and explained the various options which are very confusing to the insurance "layperson". Thanks!
Nancy D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
It's nice to have piece of mind when you are planning and on vacation.
Michael D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
The plan options were what I required and the cost was reasonable.
Bruce K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
Fortunately, I did not need to use the insurance.
Beverly H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
This is the first time I ever purchased travel insurance, and, oddly enough, the first time I've ever needed it. There wasn't the slightest trouble with our claim, and all representatives were helpful and informative.
Catherine C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
it was nice having insurace in use of an emergency.
Jon H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
My wife had what "they" called a pre-existing condition. She had a balance problem for years that was well under control at the time we made the reservations. However, about one month prior to departure her condition worsened. She was afraid of falling and her doctor, after extensive evaluations, strongly recommended we cancel the cruise. The insurance refused to pay a single cent, but kept my premium. Guess there is nothing you can do.
Never again!!/Pete
Peter H. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    Thank you very much for submitting your review.

    We did contact Generali for a status report on your claim. Your claim for reimbursement for your share of the Trip Cost was denied due to the preexisting condition exclusion listed in the policy:

    "PRE-EXISTING CONDITION means a Sickness or Injury during the 180-day period immediately prior to your
    effective date for which you or your Traveling Companion:
    (1) received, or received a recommendation for, a diagnostic test, examination, or medical treatment; or
    (2) took or received a prescription for drugs or medicine.
    Item 2 of this definition does not apply to a condition which is treated or controlled solely through the taking
    of prescription drugs or medicine and remains treated or controlled without any adjustment or change in the required prescription throughout the 180-day period before coverage
    is effective under this Policy.

    However, your wife's claim was denied because you neglected to cover her under the policy. The policy was purchased only for you.

    Please feel free to call us if you have any other questions.
    Aug 09,2018
Generali Global Assistance Premium
The plan was great. The problem was that I had no idea that insurance should have been purchased at the same time, or nearly the same time that I purchased my airline tickets. Because I did not purchase my plan in a timely manner there was something (I can't remember what) I was not eligible for.
Joseph C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
Unexpected accidents can happen at any time, including vacations! Since I purchased insurance, I had peace of mind that I’m prepared for the worst. Thank you.
Maureen M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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