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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.59 out of 5
12,042
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Standard
Had peace of mind on my travels knowing I had coverage if a problem occurred.
Robert G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
Didn't need to use the plan so hard to evaluate.
stephanie w. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Never had to use the plan but I knew we were covered on our trip. Peace of mind.
Robert P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
If something happens pay from your pocket. Then you claim for it
Abdul W. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for your review. Your Generali Global Assistance Standard plan does include Secondary Coverage which means that this coverage will be paid after any other Primary collectible insurance has paid the claim and the Primary policy limits have been exhausted. In the event of a medical claim, you may have to pay the medical provider out of pocket and receive reimbursement at a later date.

    Generali would like their customers to understand the coverage details of their plans and to stress the importance of reviewing these details via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase. Please contact (800) 348-9505 or csa@csatravelprotection.com with additional questions. Generali plans also offer a free look back period with all of their plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. If you have further questions, please contact Generali at the phone number or email above.
    Oct 18,2019
The trip included a
cruise
Generali Global Assistance Preferred
Before buying a plan I spoke with a representative on the telephone. Very helpful and knowledgeable. We were going on a cruise. This is so much less expensive than what the tour operator was offering. I will use this company again. Fortunately we didn't need to file a claim.
Kathy H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
Fortunately we did not have chance to submit claim.
Mikhail Z. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
We bought the plan as risk management for an oversea's vacation. It gave us the peace of mind we wanted.
Ray M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
Thank God we did not need to file a claim but it was very reassuring that we were covered. We did have a flight change that worked out ok but the insurance backed us up.
Kevin H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
The claim process was inordinately complicated and onerous. However, after we had jumped through all the (many) hoops, the claim was honored.
Thomas S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    Thank you for your feedback. We’re sorry to hear that you had a difficult time with the claim process. Please keep in mind that our Anytime Advocates® will support you with the process if you feel a claim has been delayed or unfairly denied.

    Oct 11,2019
The trip included a
cruise
tour
Generali Global Assistance Standard
We experience multiple flight delays, lost baggage and even missed our cruise embarkation.
The online process is very cumbersome and they ask for ridiculous information "like a copy of your homeowners" policy when "trying" to fill out a claim. The process is very difficult and there are tons of information outside of the basic information you'd assume they'd require for a claim. Unless you fill and download the entire form, it will not even let you submit any of it. I called and emailed Generali's customer service several times with no help. In fact, I was pretty much told my claim would probably be denied without even submitting it. Even though, we missed our ship and had to fly into a different port than embarkation with no luggage to catch the ship the second day. I really feel they make the process so difficult on purpose and offer little help or concern if you call a representative. I basically just gave up! even though I had much proof of the delays, lost luggage, car rental to port and missing the embarkation. Waste of money!!!
Sherry H. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for submitting your review.
    Generali is sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. The Generali Global Assistance goal is to provide a prompt and courteous claim experience to all their customers. Letting them know how they are doing is the best way to ensure the best possible service.

    If there is something specific that you want to be sure is covered, feel free to ask about it before, during or after you purchase the policy. Their Free Look Period allows you to get a refund for your plan within 10 days from the time of purchase in most states. Please contact (800) 348-9505 or csa@csatravelprotection.com if you have additional questions.
    Oct 15,2019
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