Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.58 out of 5
10,576
ratings and reviews
98%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
Bought the plan for emergency medical care and transportation
Can’t evaluate the plan because we had no issues
Will buy again
Thomas R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
It was peace of mind!
Michael C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Had piece of mind
I did not need to use the insurance
Mervyn H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
The coverage was easy to understand and I feel that it was a value received. It gave me peace of mind knowing that if I needed assistance with a evacuation it was there. I did not have to use it but I know people in the past who have had health issues and did not have coverage so it gave me a piece of mind; I was quite relaxed about having the coverage while I was in Mexico.
Margaret T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Happy not to have needed it. When you are old, it adds substantially to the cost of travel.
Fred K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Don't really have insight on the coverage or pricing, as this is the first time I've insured a trip and did not require any assistance or file a claim. However, an experience friend recommended this service and has had good success in the past. I will probably use this company and plan again in the future if needed.
Jill S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Very pleased with our travel insurance plan. Originally purchased with wrong dates, and the company efficiently changed our dates (two days prior to trip) and even credited us a small amount.
Allen G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
Easy to sign up and gives me reassurance when traveling.
Melanie M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
I purchased this insurance as my husband had been suffering with cancer for many months and I knew there was a possibility he would be too ill to fly and the trip would need to be cancelled. When I called to say I was cancelling I was told I could not because it was the result of a preexisting condition. My husband actually passed away on 1/31 so he definitely couldn't have made the trip. Obviously, I am very angry.
Ronald H. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are very sorry for your loss. Without filing a claim, no determination can be made in terms of offering you compensation. Below is the information to contact Generali Global Assistance Claims:

    (800) 541-3522
    claims@generalitravelinsurance.com

    As you had mentioned, the Generali Global Assistance Standard does have a Pre-Existing Condition exclusion. The definition per the certificate is as follows:

    "PRE-EXISTING CONDITION means a Sickness or Injury
    during the 180-day period immediately prior to your
    effective date for which you or your Traveling Companion:
    (1) received, or received a recommendation for, a
    diagnostic test, examination, or medical treatment; or
    (2) took or received a prescription for drugs or medicine.
    Item 2 of this definition does not apply to a condition
    which is treated or controlled solely through the taking
    of prescription drugs or medicine and remains treated or
    controlled without any adjustment or change in the required
    prescription throughout the 180-day period before coverage
    is effective under this Policy."

    Please call us at 800-487-4722 if you have any questions or concerns. We would be happy to assist you.
    Feb 11,2019
The trip included a
cruise
Generali Global Assistance Preferred
I buy for peace of mind - I did not need to use it So I am happy
Leland D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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