Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
Trip insurance is expensive. Always buy it, have never filed a claim.
Christy L. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Unfortunately, I had to file a claim for a missed trip due to a medical problem. Generali settled my claim quickly, politely, and fully. I am more than satisfied with both Generali and Insuremytrip.com!
Cynthia K. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
We were very pleased with this plan as it covered all the very necessary items & set our mind at ease to enjoy our trip. Fortunately, we did not need to file a claim.
Lawrence D. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
A peace of mind having the insurance as a fallback, if something had come up.!
Philip S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Although we didn’t use the insurance plan that we purchased, it was nice knowing that if something happened medically that we would be able to be evacuated from an island while we were on a cruise. I believe the price was a little bit steep. I think $69 per person would’ve been more Reasonable and in the future, I will be looking for insurance for future cruises, but I will probably look for a lesser priced plan
Alice R. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Generali has been incredibly frustrating. I thought I had a very clear case--I had a flight cancelled due to weather and I missed a prepaid first night at an expensive lodge, and I incurred extra travel expenses due to this. First, I've needed a password reset, and sent SIX requests for this and got nowhere. There is simply no way to get help with the website or your account, either online or by phone. For this reason alone I would never use them again. Second, Generali's way of doing business is to email me once every three weeks to ask for some new document--for instance, I had to provide a letter from the airline stating WHY the flight was cancelled (I'd already provided the one saying it WAS cancelled). Then I don't hear from them for 3 weeks. Then they want something else that seems redundant. Or, they tell me they didn't get the last email I sent despite the fact I always can provide the auto reply confirmation email. The latest email they sent me seems meant for someone else--they told me they didn't hear from my "agent" (I didn't use an agent!) and are closing my claim. They are very much looking for a way to not cover my straightforward claim.
Christine A. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
-
Angie
Hello Christine. Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].Feb 02,2023
Generali Global Assistance
Preferred
Didn't have any issues on our trip so we did not use the plan so I don't know how well they work on claims
Christina C. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Preferred
Our cruise was cancelled and we received a full refund from Royal Caribbean. The only money we did not get back was what we paid for insurance. Seems ironic, although we can use the insurance on another trip
John K. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Megan B.
Dear Valued Customer,
Thank you for your feedback. We are sorry to learn you were unable to travel.
Travel Insurance policies are typically non-refundable following the review period, which was 10 days following purchase for this plan. However, we are glad to hear that you are able to utilize this policy on a future trip.
If you have any additional questions or concerns, please do not hesitate to contact our team of licensed representatives at 800-487-4722 or by email at [email protected].Mar 10,2022
Generali Global Assistance
Standard
I just thought it was a little pricy otherwise did meet my expectation.
Corretia W. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Just a heads up! Plan was as required from the country we visited Costa Rica, be sure and print the pages that indicate the coverage customs in Costa Rica almost declined my coverage had I not proved them wrong with the printed pages
Cecilio t. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful