Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Buyer beware of the waiting period for this travel insurance. We purchased this policy on a Sunday for a trip starting in 6 days on the upcoming Saturday. We found out on Monday morning that a family member passed away on Sunday night so we proceeded to cancel our plan tickets, tours, etc to mourn, spend time with our family, and prepare for the funeral. I filed a claim for reimbursement of non-refundable fees like our plane ticket, museum tickets, etc. We just found out that our claim was denied since the policy did not start until 12:01 AM the next day. Our family member passed away at 11:58 PM on Sunday (3 minutes before the policy was in effect on Monday). Be aware that you will not be covered until the waiting period is over, even when faced with a tragic circumstance like the passing of a family member.
Edward Y. would not
recommend this plan to a friend or relative.
-
Angie
We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations, Edward. We take customer service and the claims review process very seriously. We want our customers to understand the coverage details of our plans and cannot stress enough that it is important to review these details via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. To further ensure customer satisfaction, we also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. While the Trip Cancellation coverage included in the plan you purchased can typically provide coverage if you are forced to cancel your trip due to the unforeseen sickness or injury of yourself, a traveling companion or family member, your coverage must be in place before the sickness first commences or takes an unforeseen worsening in order for the plan to provide coverage. If you have any additional questions or concerns, please reach out to us at the number or email provided above.Mar 27,2024
The trip included a
tour
Generali Global Assistance
Standard
I filed a claim, with much required documentation on 19 SEP and received an acknowledgement of receipt on 25 SEP. I received a favorable response on 19 OCT and a check for the full amount of my claim on 28 OCT.
William E. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Nothing happened so everything is fine.
Mary W. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
Unlike the offers the airlines provide after you buy a ticket, this insurance did not rely on guilt as a selling tool. The price also seemed fair. As I had no claim, I can't opine on whether this company did better on claims than all the other carriers I've insured with and had (rare) occasion to make a claim.
Stuart R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
Can’t assess my satisfaction as I did not need to make a claim
Arlene D. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Luckily I had no reason to file a claim, as my 15-day trip went smoothly, so I have no experience in having any issues or losses addressed by Insuremytrip. The online application process was quick and easy, and the price was reasonable, so I will likely use this company again.
Roberto M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Didn't have to use the insurance but the coverage seemed good and gave peace of mind. Still, pretty expensive.
Thomas B. would not
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
The plan was comprehensive and priced competitively with the competition. The company is well known and has a long history. Reviews are generally good. Part of the package is access to concierge service. A day before our Air Canada flight to Paris the airline was having software issues in its aircraft. For two days they cancelled flights. The day before our flight they significantly delayed the flight. I was worried about our flight and alternative ideas so I called the concierge service. The person on the other ends was absolutely clueless not only about flights be even the simple question about services offered by her program. She then said she is a temp for the weekend. She said someone will return my call - they, of course NEVER called back. Happy ending - flight was delayed but they made up time and we got to our destination on time. But I learned that I am on my own for this and not to depend on the Concierge service of this policy.
Mitchell P. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
Generali Global Assistance
Standard
Did not need to file a claim. But, the coverage was adequate (a bit light on medical and evacuation) and the price seemed to be fair.
Stephen S. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
Since I did not use the plan, (thankfullly) I am unable to determine if it was completely satisfactory.
Deborah B. would not
recommend this plan to a friend or relative.