For a better experience, our site works best in Chrome, Firefox, & Edge.
Call us

Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Malaysia rated Generali Global Assistance
4.48 out of 5
18
ratings and reviews
94%
recommended
Sort by
Showing
Cruise
Filed claim
Generali Global Assistance Standard
It's hard to rate an insuror when you haven't filed a claim, so I'll based my review on the satisfaction I received from knowing insurance was in place. My husband and I argued over this expense--he thought we didn't need it--but being in our mid-70s, it seemed to me that insurance was a wise decision. A friend's family member (92) very recently broke her hip on a cruise to Mexico, and did not have insurance. She had to be airlifted at a cost of $40,000 to Stanford Medical Center. That caught my attention!
Harriet H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
Fortunately I did not need to put in a claim, so I can't address that aspect of the plan at all. I chose it because it had the best coverage for the price on the features that were most important to me (medical coverage, and emergency evacuation coverage).
Jeanne P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Great protection plan for a very competitive cost.
Robert W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
Provided peace of mind. Did not file a claim, so, cannot attest to actual fulfillment of coverage.
Aravindan R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
The Cancel for Any Reason option would have been a great feature to add on, but wasn't available as I didn't purchase the plan within the right number of days.
Helen H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. The CSA Travel Protection Custom Luxe plan offers a Cancel For Any Reason benefit if the policy is purchased within 24 hours of making the initial trip payment.

    Aside from CSA, the majority of travel insurance companies offering Cancel For Any Reason contain the following requirements:

    1) Purchase the policy within 10-30 days of First Trip Payment.

    2) Insure ALL prepaid and non-refundable travel expenses prior to departure.

    3) Trip must be canceled more than 2 days prior to departure date.

    If you meet all 3 of these conditions, most of the policies will reimburse you up to 75% of your trip costs, unless otherwise noted.
    May 05,2015
Generali Global Assistance Standard
During my trip, I had a weather caused delay and trip interruption. I notified CSA by email and received immediate contact information. Upon return, I filed my claim for the expenses related to the delay, and about 20 days later received checks covering the expenses.
John P. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
One cannot really review insurance coverage until they submit a claim. In this instance my adventure travel company required that I have specific types of coverage which I was obliged to secure. CSA offered the package I needed and their reviews were within reason.
Larry M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
I didn't have to use the insurance so it's hard to speak about the quality of service, but just having it game me peace of mind in case I did need it.
Diana S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
Thankfully, we didn't have to file a claim, but we felt reassured that we had great coverage in the event we needed it.
Sheila M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
This plan gave us total peace of mind as we traveled in the jungle.
David Z. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.71)
  2. International SOS
    (4.67)
  3. Berkshire Hathaway Travel Protection
    (4.64)
  4. Medjet
    (4.63)
  5. Trawick International
    (4.62)
  1. Berkshire Hathaway Travel Protection
    (4.49)
  2. Travelex
    (4.44)
  3. GeoBlue
    (4.43)
  4. John Hancock Insurance Agency, Inc.
    (4.28)
  5. AIG Travel
    (4.27)