Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I needed insurance to guarantee repatriation in case of sickness or injury. Generali provided this for reasonable cost.
Thomas N. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
GREAT PROTECTION AT A LOWER COST THAN OTHER INSURANCE COMPANIES. WILL USE THEM AGAIN.
ELLIOT M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Our two week Insight tour to Croatia was cancelled due to lack of guests. I was forced to cancel our Lufthansa air because there was no reason to wander around Croatia without a tour.
NY does not allow a cancel for any reason clause in the trip insurance. Insurance premium is not refundable. Most people DO NOT buy refundable air fare. Air is too much and so is the refundable fare.
Insight refunded the tour payment.
We lost our airfare. Generali did not accept our circumstances and did not refund the air fare. Was it a trip interruption? NO! Generali did nothing for us except take our money. They did not offer a voucher for the $556 premium. I can understand their reason that our problem was not covered but in this day and age things are unsettled. Also we made our purchases in good faith. It was beyond our control that the trip was cancelled. We lost a total of $2400.00.
We have used Generali many times. We never had a problem because we never needed to file a claim.
NY does not allow a cancel for any reason clause in the trip insurance. Insurance premium is not refundable. Most people DO NOT buy refundable air fare. Air is too much and so is the refundable fare.
Insight refunded the tour payment.
We lost our airfare. Generali did not accept our circumstances and did not refund the air fare. Was it a trip interruption? NO! Generali did nothing for us except take our money. They did not offer a voucher for the $556 premium. I can understand their reason that our problem was not covered but in this day and age things are unsettled. Also we made our purchases in good faith. It was beyond our control that the trip was cancelled. We lost a total of $2400.00.
We have used Generali many times. We never had a problem because we never needed to file a claim.
Patricia F. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
The trip included a
tour
Generali Global Assistance
Preferred
no need to use
Cynthia O. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Having Generali Global Assistance plan to rely on in case of an unforeseen health emergency provides peace of mind especially traveling overseas during these tumultuous times.
Donald B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Having never filed a claim, I am not in a position to recommend this company. The mere existence of the policy with no claims ever filed doesn’t provide enough information to evaluate them.
John M. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Did not require any issues to be resolved. Everything was fine.
Jay G. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Fortunately I did not have to use the policy, but I was satisfied with the items that were covered should it be needed. The cost was a good value for what was included.
Louis T. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
No claim so no real contact with insurer this time. I had filed a claim on a prior trip and it was handled promptly and paid in full with no hassles so I think it's a good carrier.
Richard S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
One of the participants in our group fell face forward while walking to one of our destinations. She was seen at a walk-in clinic and fortunately no major injuries were found. Although her facial injuries were evident and she was "shaken up" for a couple of days, she decided to continue with the trip. However, that experience brought home the need to have insurance.
Kathleen S. would
recommend this plan to a friend or relative.
-
Carol
Thank you for your 5 star review for the Generali Preferred plan. Many of our customers tell us that witnessing a sickness or injury during a trip reminds them that there is a real need for travel insurance.
Please keep in mind that if you did have an emergency, you would have called Generali as soon as reasonably possible! Your policy includes claims and 24-hour assistance phone numbers for both inside and outside of the United States, ensuring that you can get in touch with Generali at any time. Of course, if you're in a dire medical emergency you would want to seek care immediately and worry about contacting Generali once you're stable.
However, you will need to know what documentation will be most important for you to secure before returning home. We cannot stress enough that you should save your receipts and proof of expenses so that you can be accurately reimbursed, whether it be costs due to a delay of travel for hotel or meal, or medical records for emergency treatment received. This is especially important for medical care received overseas, since it can be incredibly difficult to get this paperwork once you have returned home.May 31,2019
Hi Patricia. Thank you for your feedback. We're sorry to hear you had to cancel your trip and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 541-3522 or via email at [email protected]. with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased includes approximately 20 different covered events under which we can provide coverage if you are forced to cancel your trip. The plan is unfortunately unable to provide coverage for every event that might cause you to cancel. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at the number or email provided above if you have any additional questions or concerns.