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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Ireland rated Generali Global Assistance
4.59 out of 5
257
ratings and reviews
98%
recommended
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Cruise
Filed claim
Generali Global Assistance Premium
Have used them before and had a claim and they were the best
Margaret K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
I've used InsureMyTrip for many of my international travels and I am always satisfied with the options provided for very reasonable pricing. I have not had to file any claims luckily, so I would not be able to comment in that regard.
Vivian M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
We've used CSA several times and have been pleased with it. However, we found the claims process ponderous in the amount of supporting material required (proof of birth dates for the four of us who traveled for a relatively small car claim as one example) and the length of time required. It lacked just three days of being eight weeks from the time I mailed the claim until receipt of the settlement check. Had it been a major amount this would have worked a great hardship. I appreciated the email and phone contact about receiving the claim, but even that required a couple of weeks. If I were to recommend the service, I would also tell a prospective buyer about my experience with the long time required.
Robert R. would recommend this plan to a friend or relative.
22 of 22 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
Good coverage - Did not need to file a claim but have filed through other providers - would not travel internationally without trip insurance.
David M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
We have found CSA to have all the coverages that we feel are most important to us but not always the best price.

Best to wait until final payment is made for trip to purchase CSA since it is priced daily...the shorter the exposure you have the lower the cost.

Otherwise, we usually go to TruTravel and get the $50 thousand Med. Coverage for additional cost.
Very good med. evac. coverage is also a prime coverage we want.


We have had to make claims for two complete trips we could not make due to medical reasons and full reimbursement was paid from the original claim with no further submissions.

We are completely satisfied with InsureMyTrip
and in addition the Customer Service by phone has always been right on with any questions you may have about any policy they offer.

Bob A.
Georgia
Robert A. would recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I did not have to file any claims on this trip, but very glad to have the assurance that if I needed assistance, it was only a phone call away.
Kathleen B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
Customer service to resolve issues excellent and prompt.
Joseph K. would recommend this plan to a friend or relative.
8 of 14 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I will never plan a trip without this insurance.
Marcy J. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Didn't use coverage but the policy met most of the requirements I was looking to be covered. I can't address their customer service since I didn't need to use any provisions in the coverage. I use Insure My Trip everytime I travel outside the US.
Gary B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Luckily, we didn't have to file a claim for any loss, but I did have the opportunity to talk on the phone to one of the company's representatives. She was extremely polite, friendly, and helpful.

We have done business with this company before, and plan to do more business with them in our future travels.
James B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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