Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited the United States rated Generali Global Assistance
4.60 out of 5
899
ratings and reviews
98%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
This was a domestic flight and I had no need to file a claim. I was very happy with the policy and the cost, which I found very reasonable. Will certainly use your services in the future. Plus I LOVED dealing with a 130-year old company (I work in historic preservation)!
Marilyn H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Very prompt in processing the claim. I was truly impressed!
KIVANC A. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I've used CSA Travel Protection a lot to protect the investments I've made in traveling. I knew my options before the snowstorm changed my original itinerary in March. Very happy that my claim was handled quickly and efficiently.
Jayne H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I have used CSA for many years and find their plan costs to be very competitive. Fortunately I have never had to file a claim but have always been able to get any questions I have had answered in a prompt manner.
Ernest P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Generally adequate coverage, but I discovered that this policy doesn't cover any incidental expenses associated with changing our airline reservations to an earlier flight in order to avoid a reliably-predicted extended storm-related delay, even though the airline had already declared a weather event and waived all change fees. It seems the insurer prefers to incur the significantly larger claim that would presumably have resulted if we'd kept our original reservations, which would have stranded us at the airport for a day or more.
Roger F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
Easy to to purchase. Covered flights and rental cars and luggage. Thank goodness we did not have to make a claim.
Steven H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I didn't need to use it, but it was nice to know it was there just in case.
Jonathan S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
DID NOT HAVE TO FILE A CLAIM, SO I CANNOT GIVE YOU A HONEST ANSWER ON TOTAL PACKAGE
Kenneth D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
We bought a plan for my son-in-law and his wife as well (we wrote a duplicate review for that one as follows: I didn't have to use the plan so the ratings are good only to the extent that I am satisfied with the process of getting the plan and what covered. You should change or tweak your survey questions in light of such policy holders/travelers.).
Johnny C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I didn't have to use the plan so the ratings are good only to the extent that I am satisfied with the process of getting the plan and what covered. You should change or tweak your survey questions in light of such policy holders/travelers.
Christopher C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thanks to our customers' comments, InsureMyTrip did see that we needed to revise our survey questions and are currently working on a revised questionnaire. As always, your review is greatly appreciated.
    Jan 04,2017
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