Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited the Caribbean rated Generali Global Assistance
4.68 out of 5
1,026
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
Generali Global Assistance Standard
I called to initiate a claim and the representative was very helpful and offered some good advice. The claim forms were emailed to me right away and once the claim was sent it I received a notice within a couple of days that the claim had been processed. Excellent service!
Christine M. would recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Unfortunately we had to cancel. The claims representatives stated that the policy was not in effect on the date of purchase of 12/21/2105. They stated the date was 12/22/2105. This was the date that the doctor treated my wife. In addition they stated that the doctor who treated my wife stated that the condition had occurred multiple days before her in person treatment. On the doctors sheet provided in your kit he stated that this not a condition of an underlying condition and she was medically unable to travel on 12/22/2105 which is in guidelines of the trip.
John P. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. CSA Travel Protection has issued the following reply:

    "We’re sorry to hear your wife was not well enough to travel. We thoroughly reviewed your claim, but, unfortunately, it was not payable. We would like to take the opportunity to explain the details of the plan you purchased to help you better understand why. Please contact us at (800) 348-9505 or via email at csa@csatravelprotection.com."

    Mar 01,2016
The trip included a
cruise
Generali Global Assistance Standard
The plan covered all our concerns and was reasonably priced. Although we did not need to file a claim, we felt assured just knowing we had the coverage if it became necessary.
Douglas R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Fortunately, I did not have to use the insurance. But, I feel better to know that I could use it in case of an emergency, especially when I am traveling overseas.
Ursula K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Premium
We have purchased this plan before and noticed that the price has increased greatly for the coverage it offered. Never had a claim yet.
Bebi H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Always felt confident with insurance. Very reasonable.
Gale P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Premium
TOO EXPENSIVE
Trudy F. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We would like to thank you for your comment on the CSA Travel Protection Custom Luxe plan. Policy premium in all plans is calculated based on trip cost, the age of the travelers, the length of travel, and sometimes the destination. The CSA Custom Luxe is a premier plan offering excellent covered reasons to cancel your trip along with high policy limits. It is also one of the few plans offering the Pre-Existing Condition Waiver, which you required, based on your Final Trip Payment.

    In the future, we recommend that you contact InsureMyTrip at 800-487-4722 within 10 days of your Initial Trip Payment for a quote. Since most companies provide the Pre-Existing Condition Waiver if you purchase their plan within 10 to 30 days of your Initial Trip Payment, we may be able to provide you with more competitive pricing.
    Jan 15,2016
The trip included a
cruise
tour
Generali Global Assistance Standard
Economical plan with good medical coverage for international travel. Plan was purchased as a medical only plan which had better benefits and lower cost than typical medical plan.
Nelson F. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
I got sick 2 days before going on our cruise. Since there was no way I could travel, I had to cancel the trip. I sent in the doctor's note and paperwork and was fully reimbursed within a month. I was fully satisfied for the great service and can recommend CSA to all. Thank you CSA.
Monika K. would recommend this plan to a friend or relative.
7 of 8 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
The trip was fine and it didn't require use of the insurance. For peace of mind it was great.
carl g. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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