Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Premium
I always buy travel insurance but first time actually filing a claim. Reps on the phone were really hepful and patient as I explained my situation and clearly answered questions about coverage, what claims I needed to file, etc. Due to family member's sickness, one person was unable to travel at all, and I had to delay my trip and join family a few days later, so I ended up filing both interruption and cancellation claims. Online claims process was pretty straightforward. Took me a litle while to gather all the paperwork but what they asked for made sense (e.g. MD note, proof of purchase, cancellation policy, etc.) It took about a month to process my claims and they were both approved straight away, with $ deposited immediately to my accout via Zelle. After reading about horror stories of people struggling with their claims, I'm happy to report that it was a quick and easy experience for us.
Polina B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Vacation Rental Damage Plan
Temporary insurance is always a waste of money.
Kevin K. would not
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
Glad to have this travel insurance for peace of mind.
Teresa M. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I was surprised how quickly I received payment after filing a claim; which was met in full.
Unusually impressive.
Unusually impressive.
Colin R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We bought the plan due to the risk of contracting COVID and having to shorten or not participate in the Netherlands Bike Barge trip. The Barge company. had a strict covid testing protocol. My wife contracted nonsystematic covid (determined by rapid test) near the end of the 13 night trip and we had to leave the barge one day and two nights early. Missing the final day and night of activities we had to find Hotel accommodations and rent a car for an additional two days at considerable expense. We would have qualified for filing a claim except for the requirement to obtain a PCR test. We attempted to schedule the test in Amsterdam and the Barge management confirmed the extreme difficulties in finding and scheduling the test. As a result the insurance had no real value as in our circumstance.
Alvin E. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Angie
Thank you for your feedback, Alvin. We're sorry to hear about the circumstances surrounding your circumstances and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. Our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have questions about these coverages, please visit https://www.generalitravelinsurance.com/position-statements/coronavirus.htmlAug 28,2023
The trip included a
cruise
Generali Global Assistance
Standard
Didn’t need it but liked the security for having it.
I will never leave home without it.
I will never leave home without it.
JOSEPH F. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Prices changed daily. Not a fan!
Charles G. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Having this plan set my mind at ease. I knew I’d be taken care of if anything went wrong. Took the worry away and I could just enjoy my trip! The woman who assisted me was pleasant, helpful and actually was fun to chat with. I would definitely use this insurance again and highly recommend it!
Jackie B. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Did not need to use the insurance but it gave me peace of mind that any unforeseen issues would be covered
Jennifer R. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
You don't list anyplace for a beneficiary.
B Mercedes C. would not
recommend this plan to a friend or relative.