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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.57 out of 5
14,313
ratings and reviews
97%
recommended
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Cruise
Filed claim
Generali Global Assistance Preferred
You don't list anyplace for a beneficiary.
B Mercedes C. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Trip insurance gives peace of mine
vicci b. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Plan price much more reasonable than other plans. I reviewed several.
William W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Thank goodness we did not need to utilize this insurance plan. But it is a great peace of mind purchase.
Judy Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Fortunately, we did not need to use the insurance.
Gregory P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
Purchased a comprehensive insurance plan with substantial medical evac coverage mostly because I planned on being in the Alps where care can be very expensive. Thankfully, I didn't have to file a claim but was glad I had a policy in place. The recent fires in Maui are a great reason for travel insurance - we can't possibly foresee all of the things that can rapidly derail our travel plans. I recommend reading the coverage details from various plans in your budget (but be fully caffeinated) because there are differences in the details. Otherwise, choose one and then enjoy your trip!
Matthew S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Vacation Rental Damage Plan
Was required by owner. Didn't have to use so very hard to evaluate if having it was worthwhile.
ROBERT M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
WE were ill on our trip - covid - tried to access our Interruption coverage to stay few extra days but found thru many many calls that we needed a qualified test.

WELL THIS IS WHERE BARRIER IS - GETTING QUALIFED TEST IN Canada and foreign countries is just not available any longer as out of "pandemic" times it seems.
Believe me- i tried it all and am a RN so know who to call. Hospitals, hotel, pharmacies, more hospitals - most spoke only French - to no AVAIL.

Thank goodness we had enough of home meds and could stay extra to clear isolation days and not be communicable any longer so that was good as didnt want to make others sick.

THIS IS A PROB and I will be tellling everyine I know about travel insurance BARRIERS.

WE pay premium in earnest- and should not be this hard to obtain our coverage.

I am so dissapointed as have used Insure my Trip for years. and many travel trips.

TY for listening
diane s. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    Thank you for your feedback, Diane. At Generali Global Assistance, we pride ourselves on providing the support that is crucial for happy and safe travel, backed by Generali, one of the largest insurance companies in the world. We’re sorry to hear about the circumstances surrounding your trip interruption and for not meeting your expectations. We take customer service and the claims review process very seriously. Our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have any additional questions about these plans, please reach out to us at (800) 348-9505 or visit COVID-19 Travel Insurance Guide and FAQs (generalitravelinsurance.com)

    Aug 14,2023
Generali Global Assistance Standard
I had to change the dates of my trip because of a delayed flight at the outset of my trip. I called Generali and spoke with a representative who made the changes on the spot. I was impressed at the ease with which this happened.
Timothy G. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
The best news is that nothing occurred on my trip to make filing a claim necessary.
Maryann R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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