Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited the Dominican Republic rated Generali Global Assistance
4.43 out of 5
130
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Standard
The best trips are when you do not need to make a claim, but having the policy gives you peace of mind.
Reid V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Good plan that helped us to enjoy our vacation worry free. It is well worth to have this coverage to protect our trip cost and have assistance in case of unexpected events. We always use Travel Protection for our trips and recommend all our friends to do the same.
Leonid G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
CSA refused to grant the claim stating that I had medical pre-condition. The first symptoms of my sickness appeared just 2 weeks before planning trip and never before and the coverage was bought few months earlier. I received the money only after very complicated way of complains.
Terrible handling.
Piotr T. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Although it is unfortunate that you had difficulties in settling this claim, we are pleased to hear that the CSA Travel Protection has reimbursed you for your medical expenses.

    For the benefit of your fellow travelers, CSA defines a PRE-EXISTING CONDITION as a "Sickness or Injury during the 180-day period immediately prior to your effective date for which you or your Traveling Companion:
    (1) received, or received a recommendation for, a diagnostic test, examination, or medical treatment; or
    (2) took or received a prescription for drugs or medicine. Item 2 of this definition does not apply to a condition which is treated or controlled solely through the taking of prescription drugs or medicine and remains treated or controlled without any adjustment or change in the required prescription throughout the 180-day period before coverage is effective under this Policy."
    Please also note that the CSA Custom plan does not offer a waiver of that preexisting conditions exclusion.
    Apr 28,2017
  • Deborah
    Generali Global Assistance
    Photo
    We’re sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We want our customers to choose the correct plan to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. To further ensure customer satisfaction, we also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. While some of our plans are able to provide coverage for losses resulting from pre-existing medical conditions if certain requirements are met, the plan you purchased is typically unable to provide coverage for such losses. If you have any additional questions or concerns, please reach out to us at the number or email provided above.
    May 01,2017
Generali Global Assistance Premium
I've always said it's better to have travel insurance and not use it than to not have it and need it. Cost was reasonable and thank goodness I didn't have to use it.
Kenneth R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Great security.
Jany P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
The information provided and the options for me for great! The Insure My Trip team did a great job. We did not use or file a claim, but it was enjoyable to travel knowing we were covered by a policy. The total information, buy cycle was great! Thank you Insure My Trip Team!
James C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Maximum coverage at a very fair price, will certainly use the next time I travel. It pays to take the time to compare the policies.
Wayne S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
Good plan.Thanks.
Joseph K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Was surprised how fast my claim was processed. CSA reimbursed me 100%. Thank you. Will continue using this company and recommend to my friends and family. Also, the prices are very good comparing other companies. Thanks again.
Olga G. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Great plan. I am a long time client.
Hazel B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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