Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Italy rated Generali Global Assistance
4.58 out of 5
702
ratings and reviews
98%
recommended
Sort by
Showing
Cruise
Filed claim
Generali Global Assistance Preferred
I could not have been more impressed with quality of service I received or the patience or expertise of Generali personnel when I called with my endless stream of questions. (We had never purchased travel insurance before and so, the whole process was quite a mystery.) To be clear, we didn't file any claims so I can't speak to that part of the product experience but that aside, I was entirely happy with our interactions and would definitely recommend Generali to a friend and make it my first stop the next time we're planning a big trip.
Donald N. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
A repeat customer discount would be great --
Michael R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Premium
The plan included all of the areas I wanted insured at a very reasonable price. I was quite pleased to find it.
Thomas L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Premium
I had to extend my stay with two days and called to extend the insurance coverage,of course for an extra charge.To my surprise I was told they were unable to offer that.I was shocked when they also declined to sell me a new policy for the two extra days.I think it is very rigid and customer unfriendly.For that reason,I will never use Generali again.
Thor B. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Melissa J.
    Photo
    Thank you for your feedback. Unfortunately, with any Comprehensive plan, after you leave home the plan cannot be extended. The Generali Global Assistance Premium plan offers extension of coverage in the following event:
    "Extension of Coverage
    All coverages under the Policy will be extended if your
    entire Trip is covered by the Policy and your return is
    delayed by unavoidable circumstances beyond your
    control. If coverage is extended for the above reasons,
    coverage will end on the earlier of the date you reach your
    originally scheduled return destination or seven (7) days
    after the Scheduled Return Date."

    In the future, if you are extending a trip, please call us at 800-487-4722 and we can go over any available Single-Trip Medical plans for the additional dates that you need coverage.
    Oct 04,2018
The trip included a
tour
Generali Global Assistance Standard
I had peace of mind having purchased the plan. I was happy that I didn't need it though.
Annette H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
Although we didn’t need to use the insurance, it provided piece of mind. My husband had some health issues about 6 weeks before departure & we thought we might have to cancel the trip. Luckily though he was given the go ahead to go, & we thoroughly enjoyed our cruise.
Beatrice K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
Filed a claim after a flight was canceled and we had to purchase a last minute more expensive ticket on another airline. Generali paid the difference between the two tickets. They approved the claim in one day and we received a check two weeks later. My advice is to send ALL documents relating to the claim even if it seems redundant.
Patricia M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I'm happy I didn't have a claim, and was more reassured about the company when I traveled through Italy to find that Generali is a very big insurance company. I had a drink right across from their offices in Orvieto. I would use them again.
Carol L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
This plan was competitive in terms of pricing, but the fact that any losses I would suffer due to illness were not covered made it a very poor value for me. The reason medical problems were not covered was that I had not purchased the insurance within one week of my final trip payment. Even though this major source of potential trip cancellation was not covered, there was no discount applied to the premium. I experienced no problems and filed no claims, but withholding this coverage without offering any discount was a major disappointment and greatly reduced the value of the policy for me.
BRIAN M. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Melissa J.
    Photo
    Thank you for your feedback on the policy.

    The Generali Global Assistance Premium plan provides a waiver for pre-existing conditions with the following requirements met:

    "a. coverage is purchased prior to or within 24 hours of your final Trip Payment; and
    b. you are medically able to travel at the time the coverage is purchased; and
    c. you insure 100% of your prepaid Trip costs that are subject to cancellation penalties or restrictions."

    If you are not able to purchase prior to or within 24 hours of your final Trip Payment or you do not insure 100% of your prepaid Trip costs that are subject to cancellation penalties or restrictions, you would have a 180 day look back period should any claims be filed.

    "PRE-EXISTING CONDITION means a Sickness or Injury
    during the 180-day period immediately prior to your
    effective date for which you or your Traveling Companion:
    (1) received, or received a recommendation for, a
    diagnostic test, examination, or medical treatment; or
    (2) took or received a prescription for drugs or medicine.
    Item 2 of this definition does not apply to a condition
    which is treated or controlled solely through the taking
    of prescription drugs or medicine and remains treated or
    controlled without any adjustment or change in the required
    prescription throughout the 180-day period before coverage
    is effective under this Policy."

    In the future, if you are looking for guidance in selecting a travel insurance plan, please consider contacting our office at 800-487-4722 where a licensed representative would be happy to assist you. Unfortunately, due to business regulations, we are not able to discount travel insurance policies.
    Jul 23,2018
The trip included a
tour
Generali Global Assistance Standard
Thank goodness we did not have to use the plan. It just feels good knowing we have it if we did need to use it.
Bernadette A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.71)
  2. IMT Services
    (4.67)
  3. Nationwide
    (4.63)
  4. MedjetAssist
    (4.62)
  5. Arch RoamRight
    (4.60)
  1. GeoBlue
    (4.60)
  2. Berkshire Hathaway Travel Protection
    (4.57)
  3. Travelex
    (4.50)
  4. Crum & Forster - Travel Insured International
    (4.49)
  5. John Hancock Insurance Agency, Inc.
    (4.48)