Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Mexico rated Generali Global Assistance
4.67 out of 5
381
ratings and reviews
98%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
Very comforting and reassuring to know I had this plan in my back-pocket.
Bernardo P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
I thought it was somewhat expensive for a simple 3 day cruise
Teresa B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
We fortunately did not need to file a claim under this policy. However, having the coverage in place gave us peace of mind.
Carol L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I lost my sunglasses on the airplane on the return flight. Any chance this is covered under our plan?
DeWayne K. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    On behalf of CSA Travel Protection, thank you very much for your 5 star review on your Custom plan.

    Unfortunately your CSA Travel Protection Custom plan does not provide coverage for lost sunglasses. Here are the items that are excluded for reimbursement under the Baggage coverage:

    "Items Not Covered
    We will not pay for damage to or loss of:
    1. animals; or
    2. Business Equipment, household furniture, musical
    instruments, brittle or fragile articles; or 3. boats, motors, motorcycles, motor vehicles, aircraft,
    and other conveyances or equipment, or parts for
    such conveyances; or
    4. artificial limbs or other prosthetic devices, artificial
    teeth, dental bridges, dentures, dental braces,
    retainers or other orthodontic devices, hearing aids,
    any type of eyeglasses, sunglasses or contact
    lenses; or
    5. documents or tickets (except for administrative fees
    required to reissue tickets, as noted above); or
    6. money, stamps, stocks and bonds, postal or money
    orders, securities, accounts, bills, deeds, food
    stamps or credit cards, except as noted above; or
    7. property shipped as freight or shipped prior to the
    Scheduled Departure Date; or
    8. telephones, computer hardware or software; or
    9. consumables, medicines, perfumes, cosmetics and
    perishables; or
    10. items seized by any government, government official
    or customs official; or
    11. illegal drugs and contraband."

    Please also note that lost sunglasses are a common exclusion in all plans.
    Dec 05,2017
The trip included a
cruise
Generali Global Assistance Standard
While I did not need to use the plan, I felt comfortable knowing that if something happened my wife and I were covered.
Richard O. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Very thankful for this added security while in Mexico!
Kristin R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
This beats cost to what the cruise line charges and better coverage.
Gary F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
It was good to know we were covered but never had to use the services so can't really evaluate the plan.
Scott B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
The entire process was easy, affordable, and the staff pleasant to work with. I will definitely use CSA again.
Louise T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Didn't have to use it so have no idea of claim situation.
Thomas H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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