Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited the Caribbean rated Generali Global Assistance
4.67 out of 5
940
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Standard
This was a great budget-priced plan. The only thing that concerned me was how your defined "pre-existing condition" since you do not have a way to cover that in this plan. Is a re-occurance of something that happened a year ago excluded?
David A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    You are absolutely correct in stating that the CSA Custom is a very comprehensive budget priced plan especially with respect to its "covered reasons" under Trip Cancellation and Trip Interruption.

    No one can predetermine a claim.
    However, if that condition re-occurred within the 180 days prior to the effective date of this policy, then yes, it would most likely be considered a preexisting condition.

    In the future, you may wish to call us for assistance in quoting and purchasing a policy. Customer Care is available weekdays from 7:00 AM to midnight ET and weekends 9:00 AM to 9:00 PM.
    Dec 25,2017
The trip included a
cruise
Generali Global Assistance Standard
It was very easy to learn about and sign up for the plan on your website. I did call with a question about coverage and was answered quickly and professionally.
Terry M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Was happy that we did not need your services but were glad we had the insurance.
James N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
We like CSA Travel Protection. We have used it many times in the past and have always been quite satisfied with the service. Representatives are very friendly and informative in answering your questions, and the price of the insurance is competitive with other insurance companies. We know from our past experience that they will be there for us if an emergency situation happens while we are on vacation.
Linda L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
It's so nice to not have to worry about anything going wrong.
Nicholas R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Purchased insurance for anything that might happen on my cruise. Thank goodness I didn't need to use it, but will not cruise without it. You never know when something will happen. Better to have it and not need it, then need it and not have it.
Susan Averill T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Our originally scheduled cruise was cancelled during Hurricane Irma. You allowed us to transfer insurance to the rescheduled date with a slight increase in cost. Most appreciative!
Gwen S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Peace of mind
Susan F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Did not have to use the insurance, but was happy to have it.
David B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Glad I had coverage and didn't need to use it!
Rashaunda H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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