Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited the United States rated Generali Global Assistance
4.60 out of 5
930
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Standard
The plan was easy to purchase on line and seemed to provide adequate coverage. My answers are based simply on purchasing the plan as I did not have any need to use it.
Janet Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Was diagnosed with pneumonia the day before the flight to Hawaii, luckily I didn’t have to cancel the trip, it was comforting to know that I had trip cancellation with Generali Global Assistance. I wasn’t going to purchase insurance because I felt that my husband and I are in good health, I purchased the coverage at the recommendation of two neighbors. So glad I did. It was definitely worth the price of mind.
James M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
Recommended by my Travel planner and it was very easy to obtain
Barbara K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
My American Air Lines flight from Denver to Raleigh was cancelled October 1 because of Hurricane Florence even thought RDU Airport was not closed. Maybe AA could not get the scheduled aircraft to Denver. I had to spend Monday night in Denver. Because the hurricane formed before I left on my tri[ I was not reimbursed for my motel room. I think for now on I will just skip trip insurance and I a reserve fund for things like that. It would be less expensive in the long run: $288 for insurance, $150 for room (not reimbursed).
Joan S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Melissa J.
    Photo
    Thank you very much for taking the time to submit your review. It is never pleasant to hear that your claim was denied. However, once a storm has been named, it is a foreseen event and no claims related to that storm would be covered. Since this plan was purchased after Hurricane Florence was named, there would be no coverage, unfortunately. To have coverage for hurricane related claims, you would be required to purchase a policy prior to a storm being named, this would be the standard for all travel insurance providers.

    Please remember that InsureMyTrip is available for assistance by calling (800) 487-4722 weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9:00 PM ET.
    Oct 11,2018
Generali Global Assistance Standard
Customer service was excellent. I realized I had put the wrong date for my return trip, the advisor I spoke with made the change of date free of drama.
elizabeth b. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Our claim, based on the French rail strike, was paid in full and very promptly, with no questions or difficulty whatsoever. We now use Generali for all our trip insurance. We're impressed by the coverage for the price, and the great claim response.
James B. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Generali Global Assistance Standard
It was a great relief to know that if an event happened, we had all issues covered. Thank you for being there if in fact we needed assistance.
Sandra M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
We missed our connection at Chicago to Salt Lake City. I called the tour company and I was told to fly to Salt Lake City and meet the tour group at Salt Lake City. I called Generali Global Assistance to get help with my airline reservations. The woman asked why the train was late. I told her I didn't why it was late. Then she started to tell me the insurance may not cover this delay, but file a claim anyway. Thanks, I did not need to hear this at that time. I told her I needed help with airline reservations. She told me she does not handle that, but can connect me to some one who could. The person who came on the line wanted to know what I wanted and I explained I needed help with airline reservations. She told me that the company does not help with airline reservations and I have to do it myself. On your web site it says that you will help with airline reservations. I got no where with her. Because of what I was told I made other travel plans and arrived in Salt Lake City 2 days later and we met our tour group. I got ZERO help from the Insurance company. The insurance is good as long as you don't have to use it! I'll save my money on further trips and not get the insurance from InsureMyTrip. It was an extremely stressful situation and a total waste of money to buy insurance from your company.
ROBERT P. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Melissa J.
    Photo
    Thank you for your feedback. We are sorry to learn that you are dissatisfied with the service you received. We have passed your comments about the Concierge services on to the insurance provider for their review.

    Please call us at 800-487-4772 if you have any questions pertaining to this policy. We would be happy to assist you.
    Oct 04,2018
Generali Global Assistance Standard
Did not have to use it. Provided piece of mind for a many faceted trip..
Gerry S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Preferred
Gave me peace of Mind.
Steven H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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