Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Standard
Always have used your website. All the insurance companies, albeit one, seem to be easy to work with.
caroline m. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Good
Robert R. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I did not have to use this plan, but reading the fine print it lacks some of the other basic coverage that other similar plans had. Either way, it's a good value for the price. Just make sure you read the fine print!
Ian H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
This company is impossible to reach by anyone trying to find out the status of their claim. My claim was received by them on 9/25/17. In mid-October I called twice to check on the status of my claim, left my number for a promised callback and never received one. I sent three e-mails with no response until I finally received one back on 10/26 saying my claim (with a claim number provided) had been received (one month after it was), stating high claim volume. I checked by e-mail about my claim status once again on 11/9. On 11/15 I finally received an e-mail that CSA would pay my full claim. I received a check on 11/24, two months after they received my claim. Once one has a claim number, there should be a system whereby one could check the claim status online. It was very frustrating not to have any information regarding my claim and to have such difficulty contacting CSA.
Nancy S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
I paid for the insurance twice because the first time my trip was cancelled due to the hurricanes and I had to reschedule. This time we took the trip but did not make a claim.
Millie T. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Fortunately I didn't need to put in a claim
JTHOMAS F. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Parents are soon to be 86 & 88 so thankful I didn't have to file a claim; it's peace of mind! I
LINDA A. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Premium
The claim was settled appropriately after a few phone calls.
Jacque D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
very easy to get Travel protection and not expensive
Ronald K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
The only problem she had was her wallet was stolen while in LA. We found a way to get her home, but, is there any way you folks could have helped also??
Stephanie K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Carol
Thank you for submitting this question and we are pleased to hear that she arrived home safely.
You could have called CSA Travel Protection 24 Assistance. Your policy offered 24 Emergency Assistance Services which included "Emergency Cash Transfer":
"If your cash or traveler’s checks are lost or stolen, or unanticipated emergency expenses are incurred, the assistance provider will help arrange for an emergency cash transfer in currency, traveler’s checks, or other forms as deemed acceptable by the assistance provider. The assistance provider will advance up to $500 after satisfactory guarantee of reimbursement from you."
Please also note that there would be no coverage under any of our policies including your CSA Custom plan for the theft of cash or traveler's checks.Oct 14,2017
In the future, you may want to call customer care at InsureMyTrip to ask us to assign an advocate to follow up on your claim.