Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Standard
We've always insured our vacation trips using CSA and could not be more satisfied. In 2016 our trip to South Carolina was covered when it was cancelled due to Hurricane Matthew. This year we planned a trip to Hilton Head Island S.C. and had peace of mind knowing we were covered by CSA when Hurricane Irma hit. Fortunately, we still had a great vacation and did not have to file a claim. Even so, it was great having peace of mind knowing we were covered by CSA leading up to the storm. We will never travel without insuring our trips with CSA first!
Carl M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
Insurance is always something you hope you won't have to use and once the trip is done and enjoyed you wonder if you really needed to spend that money. I do this because once I had a trip planned and had to cancel. Your company was very easy to work with and the coverage was complete. I bought the insurance to hedge my bet so to speak. I didn't need to file a claim and I hope that I don't again, but I will continue buying trip insurance from you because one never knows and you were great to work with twice when we did have to file a claim.
Joan M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
My laggage was misplaced for 3 days on my return home. CSA when very slow in replying to my claim. In the end CSA washed their hands of my claim and are now refusing to pay my claim. I am very disappointed in this outcome and will never use CSA in any up coming travel.
Troy P. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
It certainly gave us peace of mind.
Douglas S. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
I really needed The insurance because we have an elderly family member and I wanted to make sure that if anything happened with me covered. So I wish we could've gotten something a little less expensive but otherwise I was happy with that
David K. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Generali Global Assistance
Standard
Having coverage in place just gives you some peace of mind in this crazy world
john j. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Thank you for your service. I want that confidence stress free knowledge that I'm covered incase something goes wrong enabling me not to complete my planed trip. I always thought that after I had purchase my trip I only had 10 days to purchase your insurance. Went many times without insurance due to me believing this. Glad I was informed that wasn't true.
Thank you again for your service.
Thank you again for your service.
Steven H. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I would like a plan that offers hurricane coverage ONLY when you are traveling by car .
I feel like I'm paying for things I'd never use like: Baggage coverage,Baggage delay, Air Flight Accident, Missed Connection etc. If I'm traveling by car so many of these coverages do not apply to my trip, and I'm paying for unnecessary coverage. Customer Service was very pleasant and helpful.
I feel like I'm paying for things I'd never use like: Baggage coverage,Baggage delay, Air Flight Accident, Missed Connection etc. If I'm traveling by car so many of these coverages do not apply to my trip, and I'm paying for unnecessary coverage. Customer Service was very pleasant and helpful.
Mary Lou W. would
recommend this plan to a friend or relative.
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Mike
Thank you for your feedback. As a travel insurance comparison website, we offer a wide range of plans which cover Hurricane warnings and mandatory evacuations at the destination, and other inclement weather related concerns. In the future, please call us at 800-487-4822 prior to purchasing a policy so that we can assist you in selecting a policy that best suits your needs.Aug 31,2017 -
Deborah
Generali Global Assistance
We apologize for not meeting your expectations. Our plans are typically able to provide coverage for trip cancellations and interruptions resulting from mandatory evacuations due to hurricanes or other natural disasters provided requirements are met. Please see your Description of Coverage/Policy for full details or reach out to us via email at [email protected] with any additional questions or concerns. We have trained customer service staff who would be happy to review your plan coverages with you.Sep 06,2017
Generali Global Assistance
Standard
We have purchased CSA Travel protection for the past 5 summer vacations. Last year we had a family tragedy 3 days before our departure date and needed to cancel our vacation and file a claim. I was anticipating this being a hassle and needing to jump through hoops but the complete opposite was true. The people I dealt with were incredibly compassionate while helping me understand what the documents/information they needed to complete our claim. Once the documentation was submitted, the process was very quick and we had our refund check in a very short time frame. As part of the claim process, the owner of the home we had rented from was contacted to verify some information - she told me that the person from CSA who called her was also incredibly sensitive to our situation and very compassionate. She was very impressed and has recommended CSA to other travelers, as have I. I would never consider taking a vacation without purchasing this insurance. It is a small price to pay to have peace of mind that unexpected events won't cause financial hardship on top of the stress.
Sarah S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
Very thankful we did not need to use the insurance. That would be when be the time to evaluate.
Kathryn B. would
recommend this plan to a friend or relative.
The CSA Custom Luxe will provide coverage for Baggage Delay in the event your delay occurs during your trip.
"We will reimburse you, up to the amount shown in the Schedule, for the cost of reasonable additional clothing and personal articles purchased by you, if your Baggage is delayed for 12 hours or more during your Trip."
Since your baggage delay occurred on your return flight home, coverage would not apply as you are home and would not need to purchase additional clothing or personal articles.
Please feel free to contact us if you have any questions or concerns. We are available 7 days a week at 1-800-487-4722.