Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Standard
When the insurance company was called, they told us to contact to airline directly. We would not have known that, and the airline refunded the cost which we also would not have known. The claims department sent a letter saying they received our completed forms, that was very helpful. They also sent a letter stating they were writing the hotel to verify information. It was helpful to know the process they were going through. Very quickly after that, we received a check for the full amount we requested.
Barbara R. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
Generali Global Assistance
Premium
Our travel was delayed 30 hours by a pilots strike. Consequently we missed an entire day of a prepaid guided tour. Very thorough record keeping meant that we were able to recoup most of our expenses during the delay and receive reimbursement for the portion of the tour that was missed. Once all of our documentation was submitted CSA was prompt and fair in the handling of our claim. I would buy insurance from them again.
Charles P. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Pretty pricey.
Virginia B. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
The CSA claims adjuster provided exemplary customer service.
Rhonda S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
We insured our London, Paris & Rome trip through CSA Travel Protection. There were three of us total. In Paris my mother fell and broke her arm which required surgery. This ended our trip before the Rome portion. After being hospitalized for four days she was released and the CSA Travel team assisted us in getting us all home. Once home, they were very fair in reimbursing us for the portion of our trip that was interrupted, and for the additional nights lodging, meals etc. Would highly recommend them to anyone looking for travel insurance.
Richard G. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Hard to rate something that I did not need to use.
Cheryl G. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Premium
We felt very secure being insured while traveling in a few international countries.
Olga B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Premium
I've purchased this plan several times. Whenever I've needed to file a claim, it was simple and paid quickly. This trip, my luggage didn't arrive in Rome and the airline was nearly impossible for me to contact in Rome since I didn't speak Italian. I finally called the travel assistance phone number in the US (my phone has international coverage). The insurance representative took my lost luggage information and took over the tracking. Sent me status emails and called me with the arrival information. I was able to stop by the airport to personally retrieve my suitcase before heading to the pier. I emailed the representative and he notified the airline that I had the suitcase. Without the travel assistance company, I wouldn't have been able to get the suitcase myself and would have had to rely on the airline to get my luggage to me in Santorini. Bottom line, I never travel without trip insurance and three times, I've been glad I had this policy.
Ruth C. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Although I do purchase trip insurance before taking a long journey, I never expected to have to file a claim. Unfortunately, this past spring my first flight never left the ground and I missed my connecting flight to Rome. I filed a claim under this CSA Plan and the process was prompt and well organized, and my refund was actually more than I expected! Very happy with both the cost of the plan and the how well it worked when needed. I will definitely use this plan again for future trips.
Phyllis R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Premium
I bought the policy for my daughter, who was traveling around Europe for several weeks. While she didn't need to file a claim, the policy provided both of us peace of mind that if something should happen she would be able to get assistance.
Jessica P. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful