Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Italy rated Generali Global Assistance
4.60 out of 5
618
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
Generali Global Assistance Standard
On our recent trip to Europe, we had a flight delay which caused us to miss our connecting flight from London to Rome. As a result, we were forced to book a later flight at a much higher cost than our previous booking. Upon our return home, we filed a claim with CSA for trip interruption. We were asked a few questions to clarify the basis for our claim, but after a brief time of less than 2 weeks from the time we submitted our claim, a check for full payment was received in full. I would highly recommend travel insurance with CSA and will most definitely buy insurance through them in the future when the need arises.
Robert Q. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
I did not need to file a claim for which I am very happy, but at my age (almost 88) it gave me a great sense of security to have the coverage.
Ray Raena Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Fortunately we did not need to use the insurance but were glad we had it so our trip was less stressful. My wife did get a bad cold and came down with a fever but fortunately it went away the next morning. I thought I might have to use the insurance.
Richard R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
While I had no claims for my recent trip, I used CSA travel insurance for a trip last fall in which I did have a claim. CSA agents were very helpful in pointing out to me that beyond what I thought I could claim, there were items covered which I hadn't realized I could make a claim for, resulting in payments to me I didn't expect. The claim was processed quickly and payment in full was received in a very short time. It's what brought me back to CSA for this trip. Highly recommended!
sheryl k. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Thankfully I didn't need to use the plan. I thought it was a bit expensive compared to other plans. I didn't take time to really compare them. Travel insurance is necessary when you never know what come up to change your plans.
Diana B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Plan provided the basic coverage needed at a most competitive price.
Roy B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
The European/Asian Desk Rep was very helpful in getting a doctor for me in Sicily. The claim for medical costs was paid in a timely fashion and appropriately. I will definitely use CSA in the future and will recommend them to friends.
Robert G. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Premium
didn't have to use it. felt at peace having it
Estoria T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Well, the proof is in the pudding as they say- so since I didnt have to use it I cant say if CSA would have come through in the pinch. I was happy with the pricing.
Nancy I. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
I did price comparison before purchasing and thought it was good value for the money. Fortunately I did not have to use it.
Robert W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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