Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Mexico rated Generali Global Assistance
4.67 out of 5
344
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Standard
Good thing we didn't need to file a claim... But the peace of mind that this insurance gave us was priceless!!! We had the insurance for a trip to the Bahamas, which got cancelled by the tour operator due to H. Matthew... We changed our destination to Mexico, but travelling within the same dates and we DID NOT have to buy a new insurance, they allowed us to use the same one with some minor adjustments!!! Talk about customer service... Will definitely use this travel insurance again and recommend...
Shylla A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
The price is reasonable and insurance is easy to buy. On the latest trip, I did not need to use any options. But the last year I had a dramatic sudden health issue. The insurance reimbursed all my medical expenses. Since then, I recommend this insurance to all my friends when they plan to go anywhere.
Lyudmila B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Since I didn't have to file a claim, I can't give a review of the service.
Patricia M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Premium
having CSA Travel Protection Custom Luxe gave the 4 of us peace of mind.
Anne C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Cost was 20% more than I wanted to pay, but it did cover all the costs I wanted covered at levels ALMOST warranting the cost
Michael M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
We received great phone support during our trip when determining if we could get a refund due to weather delay and our claim was processed very quickly. We received a full refund for our cancelled trip within 3 weeks. While it was awful to miss our trip, CSA made our decision to come home a lot less painful on our wallet.
Amanda S. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
We didn't have to file a claim, but the peace of mind was worth the price.
David D. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Fortunately I did not need to file a claim however it gave me peace of mind to know the insurance was there if needed.
Jeanene F. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
CSA Travel Protection was perfect for us. It had a wide range of coverage and when we had a small medical emergency they were both knowledgeable and efficient. They even handled and approved my claim within 24 hours. 10/10 is my rating!
Jonathan B. would recommend this plan to a friend or relative.
2 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
My claim was denied because the doctor I saw was not considered a doctor according to them. Even though the dr I saw is licensed in my state.
Michael R. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for yuor feedback on he policy. Please see the below response from CSA Travel Protection:

    "We’re sorry about the circumstances surrounding your claim. Unfortunately a chiropractor is not a licensed physician as defined in our Description of Coverage. We strongly recommend reviewing a sample description of coverage/insurance policy that should be made available at the time of booking. Please contact our customer care team at 1 (800) 348-9505 so we may further discuss these details. Thank you."
    Jun 02,2016
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