Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Thailand rated Generali Global Assistance
4.50 out of 5
83
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Standard
I bought your insurance many time and see how it changed in not good way. Medical goes as a secondary. This is new option now.
Svetlana K. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. The CSA Travel Protection Custom plan is a solid, comprehensive plan with an extensive list of covered events for Trip Cancellation, Trip Interruption, and Travel Delay.

    For a valid medical claim CSA Travel Protection requires all bills and reports for medical and/or dental expenses claimed, any requested information related to the claimed expense(s), including but not limited to, an explanation of benefits from any other applicable insurance, and a signed patient authorization to release any information required by us, to investigate your claim.

    The large majority of travel insurance providers offer excess or secondary insurance. However, we do have several plans which are primary. In the future, please give us a call at 800-487-4722 so that we can assist you in selecting a plan that best suits your needs.
    Apr 01,2016
Generali Global Assistance Premium
When I found myself lying flat on my back in the middle of a busy Bangkok street after being hit by a man on a bicycle, the first thing that ran through my mind was, "Thankfully, I have good travel insurance!" As it turned out, I was fine and did not need medical attention, but it could've been quite serious. I'll never leave the country again without CSA - the plan I purchased had the best medical coverage value by far.
Janis V. would recommend this plan to a friend or relative.
4 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
Since I didn't use the service, it is hard to judge.
Karen C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
I mainly buy travel insurance for the medical coverage and the evacuation benefits. Given how much I'm already paying for the trip a number of the things that are included (like trip interruption) I could probably just as well pay for myself. I would like to see more a la carte options where I can pick and choose the sort of things I want covered. I didn't file a claim, so I can't speak to this policy's coverage. It was price competitive and provided a higher level of medical and medical evacuation coverage for the same price as others I compared.
Diane B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
In 2013, I had to cancel a trip due to an unforeseen injury. Luckily, I had CSA to cover me. As I continue to travel, I continue to buy CSA insurance. Having had a wonderful experience with them for my injury claims, I gladly purchased insurance again from CSA. No complaints.
Jordann T. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Excellent customer care. Simply the best.
Stephen K. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I did not file a claim, but I did have peace of mind while traveling. My thoughts are you will never really find out how good a policy is until you make a claim. I will use this service again.
Janice L. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
My wife and I were pleased with the price of the plan. We were a little bit surprised that our trip was not covered in case we cancelled our trip to Thailand due to the coup in the country in June 2014. If more regular updates reminding of us items such as this as they pertain to our insurance, that would be great.
Alissa W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. To protect your trip cost for events related to military, political, or civil unrest, we recommend Cancel For Any Reason. Cancel for Any Reason (CFAR) is an optional benefit available on about 12 different policies, usually for an additional charge. CFAR has a few eligibility criteria:

    1) It is only available within 10-21 days of your initial trip payment (depending on the policy).
    2) You MUST insure 100% of your pre-paid and non-refundable trip cost.
    3) Cancellation of your travel arrangements must occur more than 2 days before your scheduled departure date.

    Cancel for any reason returns between 70-75% depending on the policy.
    Jun 23,2014
The trip included a
cruise
Generali Global Assistance Standard
I had no reason to use the plan but I felt little more secure having it.
Linda S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Although I did not need to use my plan's coverage, I was very satisfied with the cost of the policy considering it's coverage. I compared many policies and found this one to be the best for my needs.
Michael W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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