Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited the United Kingdom rated Generali Global Assistance
4.58 out of 5
590
ratings and reviews
97%
recommended
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Cruise
Filed claim
Generali Global Assistance Preferred
I'd recommend to anyone travelling abroad that they purchase insurance.

However, while the benefits of this policy appealed to me, I'm unable to rate this insurance provider since I didn't make any claim.
Bruce L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Did not have to use the plan, but glad to know I had it just in case. We almost missed one flight and were comforted to know we had the insurance in place. Have already purchased for my next trip.
Martha R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
We're fortunate we didn't have to use the plan, but it was a reassurance during our vacation.
John R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
It was a necessary evil. But you have to have it.
Daniel W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Three weeks prior to this trip, my wife had a seizure and then neurosurgery -- the trip had to be cancelled.

I approached American Airlines. Road Scholar as well as Global Assistance with this news. American Airlines refunded the full flight cost (and frequent flyer miles) -- major kudos to American Airlines. Road Scholar did not,

The forms that the insurance company provided required a fair amount of detail (quite legitimate) along with a doctor's certification (quite legitimate), After I collected this information I sent it as PDF's to Global Assistance. Within 48 hours they replied with a full refund confirmation and we received the check within one week.

We've used trip insurance for years -- this is the first time we needed it -- and we are more than satisfied with the service and response.
Mariam C. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
Never needed the insurance protection but the peace of mind was well worth the cost.
John E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
Had no need to file for assistance. But plan details appeared to provide needed coverage. We will use again on future trips.
Linda S. would recommend this plan to a friend or relative.
1 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Did not have to file a claim, but good to have if needed.
Linda Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
The insurance plan gave us peace of mind if we needed any assistance. Thankfully, everything went well.
Ronald C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Premium
Trip insurance, like most insurance, is philosophical. We had a bit invested in our trip and knew that cancellation would cost us everything we had spent. Any time we spend over a certain amount we can't afford to lose, we add insurance. We don't want to cancel a trip and not be able to afford rescheduling it. It is worth the extra cost for us.
Susan T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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