Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited the United States rated Generali Global Assistance
4.60 out of 5
770
ratings and reviews
99%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
We have purchased CSA Travel protection for the past 5 summer vacations. Last year we had a family tragedy 3 days before our departure date and needed to cancel our vacation and file a claim. I was anticipating this being a hassle and needing to jump through hoops but the complete opposite was true. The people I dealt with were incredibly compassionate while helping me understand what the documents/information they needed to complete our claim. Once the documentation was submitted, the process was very quick and we had our refund check in a very short time frame. As part of the claim process, the owner of the home we had rented from was contacted to verify some information - she told me that the person from CSA who called her was also incredibly sensitive to our situation and very compassionate. She was very impressed and has recommended CSA to other travelers, as have I. I would never consider taking a vacation without purchasing this insurance. It is a small price to pay to have peace of mind that unexpected events won't cause financial hardship on top of the stress.
Sarah S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Very thankful we did not need to use the insurance. That would be when be the time to evaluate.
Kathryn B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
Since no claim was filed, cannot properly rate this policy. The coverage is there is writing, but can't tell if there would be accurate prompt service of a claim/
RONALD R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Can't say much
The real answers are when you have to file a claim.
Edmund M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Completed the trip without issue but we were glad to have the coverage for peace of mind.
Marc F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
When I travel I usually check with INSURE MY TRIP and use CSA to insure my trip. Has the same protection at a better price than the tour will provide. Have not had to make a claim yet but it is there for the big ticket items if needed and at a reasonable price.
CAROL H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I did not file a claim, so cannot comment on that process.
Marilyn H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
We've never purchased traveler's insurance in the past, but due to my mother-in-law's recent health problems, we thought it would be a good idea to do so this year. We feel very blessed that our vacation was able to take place and that we did not need to use the insurance.

After purchasing the insurance, I heard some horror stories from some of my teacher co-workers about claims that they had to make and quite a hassle to get the coverage they paid for. I'm not saying that this is your company's insurance, but traveler's insurance in general. So, now I'm left wondering if I should purchase in the future.
Robyn W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are pleased to hear that you were able to travel and enjoy your vacation. The CSA Travel Protection Custom plan is a Comprehensive plan which covers a wide range of perils and hazards. If you ever had any questions or concerns about your policy, any one of our licensed representatives would be happy to assist you, so you can feel confident in knowing what you are covered for.

    We do want you and your fellow customers to be aware that InsureMyTrip also offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience any issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Jun 15,2017
The trip included a
tour
Generali Global Assistance Standard
Luckily, nothing bad happened. Didn't need to use it. But it did cover all the items I wanted with a good price.
Zhi L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I share your company with others. We have used it for years
Patricia S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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