Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited the United States rated Generali Global Assistance
4.61 out of 5
812
ratings and reviews
99%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
I did not have to use this plan, but reading the fine print it lacks some of the other basic coverage that other similar plans had. Either way, it's a good value for the price. Just make sure you read the fine print!
Ian H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
This company is impossible to reach by anyone trying to find out the status of their claim. My claim was received by them on 9/25/17. In mid-October I called twice to check on the status of my claim, left my number for a promised callback and never received one. I sent three e-mails with no response until I finally received one back on 10/26 saying my claim (with a claim number provided) had been received (one month after it was), stating high claim volume. I checked by e-mail about my claim status once again on 11/9. On 11/15 I finally received an e-mail that CSA would pay my full claim. I received a check on 11/24, two months after they received my claim. Once one has a claim number, there should be a system whereby one could check the claim status online. It was very frustrating not to have any information regarding my claim and to have such difficulty contacting CSA.
Nancy S. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you very much for your comments. You are correct that at this time members do not have the ability to check the status of their claim online. However, we will pass your suggestion onto CSA Travel Protection.

    In the future, you may want to call customer care at InsureMyTrip to ask us to assign an advocate to follow up on your claim.
    Nov 25,2017
Generali Global Assistance Standard
I paid for the insurance twice because the first time my trip was cancelled due to the hurricanes and I had to reschedule. This time we took the trip but did not make a claim.
Millie T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Fortunately I didn't need to put in a claim
JTHOMAS F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Parents are soon to be 86 & 88 so thankful I didn't have to file a claim; it's peace of mind! I
LINDA A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Premium
The claim was settled appropriately after a few phone calls.
Jacque D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
very easy to get Travel protection and not expensive
Ronald K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
The only problem she had was her wallet was stolen while in LA. We found a way to get her home, but, is there any way you folks could have helped also??
Stephanie K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for submitting this question and we are pleased to hear that she arrived home safely.

    You could have called CSA Travel Protection 24 Assistance. Your policy offered 24 Emergency Assistance Services which included "Emergency Cash Transfer":

    "If your cash or traveler’s checks are lost or stolen, or unanticipated emergency expenses are incurred, the assistance provider will help arrange for an emergency cash transfer in currency, traveler’s checks, or other forms as deemed acceptable by the assistance provider. The assistance provider will advance up to $500 after satisfactory guarantee of reimbursement from you."

    Please also note that there would be no coverage under any of our policies including your CSA Custom plan for the theft of cash or traveler's checks.
    Oct 14,2017
Generali Global Assistance Standard
We've always insured our vacation trips using CSA and could not be more satisfied. In 2016 our trip to South Carolina was covered when it was cancelled due to Hurricane Matthew. This year we planned a trip to Hilton Head Island S.C. and had peace of mind knowing we were covered by CSA when Hurricane Irma hit. Fortunately, we still had a great vacation and did not have to file a claim. Even so, it was great having peace of mind knowing we were covered by CSA leading up to the storm. We will never travel without insuring our trips with CSA first!
Carl M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Insurance is always something you hope you won't have to use and once the trip is done and enjoyed you wonder if you really needed to spend that money. I do this because once I had a trip planned and had to cancel. Your company was very easy to work with and the coverage was complete. I bought the insurance to hedge my bet so to speak. I didn't need to file a claim and I hope that I don't again, but I will continue buying trip insurance from you because one never knows and you were great to work with twice when we did have to file a claim.
Joan M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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